At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description:

Johnson & Johnson MedTech is currently seeking a Sr. Analyst, Customer Data Management to be based in Jacksonville, FL.

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Sr. Analyst, Customer Data Management primary responsibility will be to ensure our indirect and direct sales data are ingested and processed into production systems accurately and timely with minimal business interruption. Additionally, a successful candidate will leverage advanced analytics and statistical techniques to support the analytical needs of the organization while partnering with global and IT partners to advance the organization’s analytics platforms.

Additionally, this position will focus on leading to deliver sustainable outcomes within the US in the following areas:

• Lead the sales inquiry case management process
• Utilize analytical techniques and tools to manage day-to-day commercial operations data ingestion as well as system upkeep and protection
• Lead and create quality control processes for the commercial organization including data validation, data testing, and quality control
• Develop and support business process improvements by eliminating redundant steps and automating manual work. Create and maintain system safety-nets to protect data integrity and data flows
• Lead the development and execution of new visualizations to elevate the overall commercial organization
• Lead and coordinate detailed analytics while partnering with Marketing, IT, Customer Service, Account Managers, and Field Sales with a focus on process improvement
• Partner with IT on system & process improvements that are required for the streamlining of commercial analytics

Qualifications:

• Minimum of a BA/BS is required; advanced degree in Computer Science, Data Science, or IT preferred
• Minimum of 3-5 years of analytics and/or data analysis experience is required
• Expertise in at least one scripting language is required (e.g., Python, SQL)
• Experience using data, visualizations, and analytics to influence decisions is preferred
• Prior case management experience is preferred
• Demonstrate effective communication and problem-solving skills is required
• Experience in Sales & Marketing or Commercial Operations environment is preferred
• Experience conducting formal and ad-hoc presentations to cross-functional partners is required
• Ability to manage multiple priorities and strong organizational skills are required
• Ability to work in a matrixed environment is required
• This position is located in Jacksonville FL and may require up to 5% of domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.