At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Somerset, New Jersey, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a hybrid Sr. Customer Logistics Project Analyst in Somerset, NJ.

#Li-Hybrid

Purpose:

The Sr. Customer Logistics Project Analyst is responsible for Johnson & Johnson Innovative Medicine clinical and sample order management process and will manage all activities required for setting up and launching clinical trials from the JOM distribution center. The ability to provide keen attention to detail and exhibit a strong sense of urgency are essential. Experience collaborating in a cross- functional and/or global team environment is required. Experience managing relationships with external customers and/or business partners is required. Demonstrated leadership, collaboration, personal accountability, customer focus, ability to work in a team environment and verbal and written communication skills are required.

Key Responsibilities:

· Serve as the JOM Clinical Supply Unit Subject Matter Expert (SME) for the Transcend Project

· Provide tactical insights and forge strong collaborative relationships with external customers and internal stakeholders.

· Attend and act as the primary point of contact for the JOM Clinical Supply Unit at Transcend meetings and workshops, as well as other events relevant to the Clinical Supply Unit

· Conduct research related to the Transcend project and identify solutions to optimize the launch for the JOM Clinical Supply Unit

· Deliver Transcend project updates to JOM leadership on behalf of the Clinical Supply Unit.

· Act as the primary CSU contact for project Quasar.

· Enhance customer service and growth by maintaining strong relationships with both external customers and internal partners.

· Oversee order processing and coordinate product shipments with the distribution center to meet customer requirements while optimizing costs and service.

· Resolve customer discrepancies concerning data integrity, shipping issues, and operational challenges promptly.

· Collect and manage customer inquiries accurately and timely.

· Balance key business relationships with a deep understanding of customer expectations and internal policies.

· Function independently on routine and non-routine tasks while possessing high-level leadership, multitasking, and organizational skills.

· Collaborate with internal US and EU distribution centers to improve efficiencies and resolve issues through proactive process improvements.

· Draft, review, and update Standard Operating Procedures (SOPs) and other relevant documentation, providing training as necessary.

· Support deviations and Corrective and Preventive Actions (CAPAs) related to order management.

· Adhere to local, state, and federal regulations, including FDA and DEA guidelines, and assist with internal/external audits to maintain audit readiness for the JOM CSU.

· Requires the ability, through our flexible work policy, to work on-site a minimum of 3 days each week, with the option for 2 remote workdays each week

· Requires ability to work off-hours and weekends when necessary

· Requires up to 10% domestic and/or international travel

Required Qualifications:

· High School Diploma is required, Bachelor’s degree preferred

· A minimum of 2 years of relevant experience

· The ability to handle complexity and work in a cross-functional environment

· Strong verbal and written communication skills

· SAP/ERP knowledge and experience and Microsoft Office programs

Preferred Qualifications:

· Warehouse Management System (WMS) knowledge and experience

· Experience in Clinical Trial Management, Operations, Manufacturing, Distribution, Information Technology or other Supply Chain related field

· Pharmaceutical industry experience and Logistics experience in Clinical Trial Management, Operations, Manufacturing, Planning, Distribution, or other Supply Chain-related field highly preferred

· Process improvement / Lean / Six Sigma experience, training or certification

· Customer mind-set, with strong collaboration, interpersonal communication, and problem-solving skills, and ability to influence without authority

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.