Job Description

• SAP and Salesforce system administration * Responsible for monitoring and troubleshooting from SAP and Salesforce software up and running, providing technical support to end users of SAP and Salesforce Basis, collaborating with the operation/dev-ops team
• IT Operations: * Oversee the day-to-day operations of the IT department. * Manage and maintain computer systems, networks, and software. * Ensure the smooth and efficient operation of IT infrastructure. * Troubleshoot technical issues and implement solutions.
• Staff Management:
  • Lead and supervise IT staff, including hiring, training, and performance management.
  • Motivate and empower IT professionals to achieve their full potential.
• Project Management:
  • Manage IT projects, from planning and implementation to completion.
  • Ensure projects are delivered on time and within budget
• User Account Management: * Creating, managing, and assigning user permissions and access levels. * Assists in maintaining fleet of end user devices through patching and lifecycle management, including Windows and Apple devices.
• System Installation and Configuration:
  • Installing and configuring operating systems, applications, servers, and network devices.
  • Patching and maintaining core IT infrastructure components such as virtualization, storage, backup servers, and others as directed.
  • Utilizes tools approved by IT manager to facilitate patch management, server monitoring, disaster recovery and others as prescribed.
  • Applying software updates and security patches to systems regularly.
• System Monitoring and Troubleshooting : Acts as an escalation point for helpdesk staff.
  • Monitoring system performance, identifying and resolving hardware and software issues, analyzing system logs.
  • Maintaining Active Directory, O365 components, CRM, MDM and other systems as prescribed.
  • Available to be on call for emergencies as it relates to the IT department.
  • Creating and maintaining relevant documentation for information systems.
  • Monitors health/performance of infrastructure components.
• Backup and Recovery:
  • Implementing and maintaining data backup strategies, performing regular backups, and ensuring data recovery capabilities.
• Security Management:
  • Working together with security lead with Implementing and enforcing security policies, managing firewalls, monitoring for potential security threats.
• Network Administration:
  • Managing network infrastructure, including routers, switches, and firewalls.
• Performance Optimization: * Analyzing system performance, identifying bottlenecks, and implementing optimization strategies.

Qualifications

• Bachelor’s degree in computer science, information technology, or equivalent
• 5~8 years of related experience
• Fundamental knowledge of Microsoft services such as Active Directory, Office 365, Azure, and Dynamics SL 2015. SAP basic
• Familiar with Power Shell.
• Familiar with Microsoft Server operating systems
• Basic understanding of Linux operating systems
• Familiar with VMware ESXi and vCenter products
• Some familiarity with NetApp or other SAN environments
• Understands basic networking concepts.
• Bilingual preferred (Korean and English) – able to discuss with team in Korea, sometimes able to join meeting at Korea time frame.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***