POSITION DESCRIPTION

Opportunities with American Health Network, part of Optum. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We're a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We're also part of Optum, in the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That's an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for employees and places a high value on their physical, emotional, financial and other aspects of well-being.

The VIRTUAL HEALTH COORDINATOR serves as point-of-contact for virtual health care activities at AMERICAN HEALTH NETWORK PART OF OPTUM. Working with Virtual Health director on operational support of virtual health program. Schedule appointments, Setup and test equipment, collect evaluation data, support physician and patient during consultation, support and promote program in local community. Requires the ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public. Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions. Must Possess excellent attention to detail, follow through and communications skills with all levels within the organization

PRIMARY RESPONSIBILITIES:

Communicate with Client/Employer plan administrators:

• New employee members
• Provide marketing material requested by the plan administrators for employer groups
• Provide utilization reports for employers and health plans
• Collaborate with Marketing on communication and communication materials for clients

Scheduling:

Patients - Assist practices/patient with virtual care appointment scheduling

Provider

• Distribute provider schedule to all virtual health providers
• Monitor, assign and manage provider on-call schedule on the Admin portal
• Monitor daily coverage on Admin portal/Provider portal

Support:

Monitor emails send to Telemedsupport@ahni.com from Teladoc and UMR

Monitor emails send to Telemedsupport@ahni.com by providers

Review any patient responses and work with patients to resolve issues

• Manage refunds if needed from OC24health side
• Follow up on issues reported due to payment issues

Monitor patient satisfaction survey results and work with Telemed Leader to improve patient satisfaction

Collaborate with Teladoc tech support as necessary

Open and monitor tickets in Team Support on Teladoc side

Provide demonstration of virtual health platform for new and participating providers

Add/manage new users and roles

Configure templates, settings, advertisements and coupons

Edits persons and profiles

Manage/activate/deactivate user accounts

Manage configured patients and person search

Monitor patient registration

Reset passwords

Assist practices with scheduling virtual care appointments

Assist with provider setup and onboarding

Assist with troubleshooting document interface issues

Attends meetings and participates on committees as requested

Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field

Performs other related duties and responsibilities as directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma or GED required
• 2 years' experience in healthcare, hospitality, customer service, human resources or patient experience-related field
• Ability to anticipate and react calmly to emergency situations
• Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web based programs
• Prior experience with writing reports, business correspondence, and procedure manuals.

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred experience preferred
• Ability to handle multiple tasks simultaneously

PHYSICAL DEMANDS:

• Ability to work in a fast-paced office environment
• Strong sensory skills, such as visual acuity, good hearing, and dexterity
• Ability to stand and sit for periods of time and to move constantly throughout the workday
• Good speaking and listening skills
• Ability to perform focused work with close attention to detail
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence
• Ability to push, pull, lift, move, and/or carry up to 15 pounds
• Local travel may be required (15%) and a valid driver's license and insurance is required

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.