Position Title:                      Referral Coordinator, Bilingual Spanish/English

Salary:                                 DOE, Generous Benefits Package 

Status/Hours:                      40 hours per week

Reports to:                          Clinic Manager

ABOUT THIS POSITION

Our Referral Coordinators provide and manage the critical links between our patients and supportive organizations and other medical and dental professionals.

ABOUT THE WALLACE MEDICAL CONCERN

The Wallace Medical Concern mission statement: “We provide an open door to exceptional health services and connections that support individuals and their families in healthy living.”

The Wallace Medical Concern is a Federally Qualified Health Center that is making a visible difference in improving the health outcomes of our community. As a rapidly growing patient-centered primary care home, we are committed to offering high quality programs based on the most promising and progressive best practices. We are deeply rooted in our dynamic, vibrant, multi-cultural--and underserved--community. We believe that health care extends beyond the exam room, and focus on serving the whole person with support and resources that engage them fully in creating good health.

JOIN THE WALLACE TEAM

The Wallace staff is our greatest asset in providing essential, high-quality health services to the greater Portland area.  In addition, as the community we support grows, our team grows with it.  We offer an exceptional workplace the values individual contributions, cultural diversity, and ongoing learning. 

When you join our team, you will; bring good health to overlooked and underserved individuals and families in our community, and collaborate with dedicated staff and volunteers an open, cooperative and respectful environment

JOB DUTIES AND RESPONSIBILITIES:

Referrals

• Link patients with needed medical and dental referrals
• Prioritize and track all stages of a referral requesting reports and provider guidance
• Assist patients in scheduling follow-up specialty medical and dental care appointments
• Meet with patients to review referral procedures and requirements and address barriers to getting care and answering all questions
• Document patient data in systems as needed
• Cultivate relationships with community service partners, in particular the Coalition of Community Health Clinics and our partner safety net clinics.
• Scan and fax records for enrollment in specialty care programs
• Oversight and coordination of patient gap-care programs such as, but not limited to, Project Access Now, Screenwise, and EpicCares
• Provide back-up support as needed to medical and/or dental reception services
• Other duties as assigned

Eligibility and Enrollment

• Provide enrollment and eligibility assistance for patients to public and private assistance programs
• Educate patients on using health care resources
• Attend to any required reporting concerns
• Track patients identified as food insecure and ensure they are aware of community food assistance, gardening, nutrition and cooking resources

Wallace Team Member

• Update policies and procedures as needed
• Maintain strict patient confidentiality
• Participate in Health Literacy events, volunteer retention and related activities
• Comply with all applicable laws and fully cooperate with the Wallace compliance program
• Participate in Continuous Quality Improvement initiatives
• Perform other duties as assigned

QUALIFICATIONS, SKILLS AND ABILITIES

Required

• At least one year of referral coordination experience in a medical or dental practice
• Bilingual Spanish/English required
• Excellent and sincere customer service
• Excellent organizational skills and ability to prioritize the work independently and as a member of a team
• Attention to detail
• Desire to work with people of diverse ethnic, social, economic, and cultural backgrounds

Preferred

• Experience assisting clients with multiple barriers including poverty, language, mental illness or housing
• Solid computer skills, including Microsoft Excel, Word, Outlook, and Access
• HIPAA training and certification
• Experience with OCHIN Epic electronic medical record system

WORKING CONDITIONS

Duties are performed primarily in an office and clinic environment.  Some evening or weekend hours may be required. 

PHYSICAL REQUIREMENTS

Ability to work in a fast-paced environment. Requires ability to sit, stand, lift, carry, walk, read fine print, and communicate in person, in writing, by telephone and electronically.

TO APPLY

Please visit our website at https://wallace-medical-concern.hiringthing.com/job/57911/referral-coordinator-bilingual-preferred?s=cw and click “Apply Now.” Please note that applications must include a resume and cover letter to be considered.

Position open until filled.

_The Wallace Medical Concern is an inclusive organization that values diversity. Those with experience working alongside culturally specific communities, marginalized groups, and applicants with lived experience around issues of poverty are all encouraged to apply. _