LIKE WORKING WITH PEOPLE? EVEN MORE THAN THAT, DO YOU LIKE HELPING THEM? NOW IS YOUR CHANCE TO JOIN A TEAM DEDICATED TO HELPING OUR MEMBERS EACH AND EVERY DAY!

As a member of our Transportation Advocacy Team, you'll be responsible for receiving inbound calls and helping members schedule non-emergency medical transportation. These trips include things like Dialysis and Chemotherapy - and are incredibly important for our members' health and wellbeing Oftentimes requiring an additional measure of patience and kindness to help someone through what might be a difficult situation, and to get them to the right place at the right time. You will be dealing with a wide variety of member populations, each requiring the very best you have to offer. This is a unique business, and a unique opportunity to provide a real human voice and real human kindness to members in need. Come join the team and forge new relationships, make a difference every day , and help us connect our members to better health!

This TRANSPORTATION ADVOCATE position is full-time (40 hours/week) Monday-Friday. Our Transportation Advocates need to be flexible, with starting times anywhere from 8:00 am to 9:30 am local time. Shifts will be assigned initially to successful team members and then will change quarterly, based on a shift bid. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2950 Express Drive South, 2nd Floor, Islandia, New York.

WHAT ARE THE REASONS TO CONSIDER WORKING FOR UNITEDHEALTH GROUP? With offices throughout the country and even globally, the career options are endless. Put it all together: competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• 18 days of Paid Time Off, which you start to accrue with your first pay period, plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement up to $5,250 per calendar year for job related coursework
• Adoption Assistance Plan
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Business Casual Dress Code
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

PRIMARY RESPONSIBILITIES

• Responds to incoming calls from members and assists them with scheduling non-emergency medical transportation (i.e. doctor's appointments, dialysis, physical therapy, radiology, etc.) with their preferred provider at their preferred location
• Ensures communication is completed in a timely manner with members/patients, home health aides, physicians and medical facilities
• Supports the member and others by answering their questions and concerns to include cancelling or rescheduling appointments based on members' requests
• Observes at all times the required HIPAA standards to protect private information
• Enters required documentation into the computer system, including the scheduling arranged and what communication was provided
• Meets performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, call resolution and attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• An education level of at least a high school diploma or GED
• 3+ years of experience in any related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Demonstrates ability to use computer and Windows PC applications, which includes strong keyboard and navigation skills and the ability to learn new computer programs

PREFERRED SKILLS:

• Proficiency in English and Spanish
• Prior health care experience
• Demonstrated expertise with First Call Resolution, Efficiency, Quality and Customer Satisfaction
• Demonstrates ability to listen skillfully, collect relevant information, build rapport, and confidently respond to customers in a compassionate manner
• Experience in provider tools, benefit interpretation, detailed benefits/claim support and complex issue management to interpret various situations and proactively address complex issues
• Proficient problem solving approach to quickly assess current state, and formulate recommendations
• Flexibility to customize approach to meet all types of provider communication styles and personalities

Excellent conflict management skills including:

• Professionally and adeptly resolve issues while under stress
• Diffuse conflict and member distress
• Demonstrate personal resilience
• Strong verbal and written communication skills.
• Solid time management skills

CAREERS AT UNITEDHEALTHCARE EMPLOYER & INDIVIDUAL. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is YOUR LIFE'S BEST WORK. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.