Job Description

Under the direction of the Department of Police and Public Safety Shift Commander, the incumbent controls access into the Medical Center in accordance with the current security level in place. Monitors, screens and welcomes staff, patients and visitors to ensure all who enter are authorized or have legitimate business on the property. Provides a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Performs basic public safety and security duties, chiefly through controlling and monitoring access into Medical Center facilities, through the appropriate admittance process. Allows authorized visitors entry into the facility. Screens staff, patients and visitors in an efficient manner in order to expedite their admittance to the facility, when required.
• Provides a high level of customer service by interacting with staff, patients and visitors in a professional manner that is proactive and anticipates the needs of others by referring individuals to the proper department or resource. Identifies problems requiring resolution and attempts to resolve basic security and customer service issues in a courteous, impartial manner. Enlists the assistance of a supervisor or other staff when warranted.
• Assist individuals with disabilities and mobility issues by securing appropriate transportation or services
• Communicates in a manner that is professional, cordial, and responsive. Provides appropriate directions or information regarding the facility and surrounding area as requested by visitors.
• Maintain a security presence by remaining vigilant and observant at all times.
• Report any suspicious individuals or activity, violations of rules or regulations as required.
• Assist with special events/projects or responses to emergency codes as directed.
• Provides assistance to Public Safety Officers or other similar and related duties as required or directed.

Qualifications

JOB KNOWLEDGE AND SKILLS:

• Must successfully complete all established training requirements and courses established and provided by the department.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action.
• Must be physically able to stand or walk for long periods of time and work odd, irregular hours (Saturdays, Sundays, overnights, holidays, etc.).
• Knowledge of or ability to learn security operations and procedures.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including email, logs, and reports.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

EDUCATION:

• High school diploma or GED equivalent required
• Ability to read and write at a proficient level.
• Basic Computer Skills are required.

EXPERIENCE:

• Prior security, customer service, or administrative experience a plus

OTHER:

• To be eligible for promotion to a Public Safety Officer I, the incumbent must meet all requirements for that position, including the possession of a valid driver’s license, the ability to pass federally mandated background checks, and eligibility to obtain appointment as a Special State Police Officer (MGL 22C s. 63) or as a Boston Special Officer under BPD Rule 400.

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Some exposure to the elements while standing post.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May work odd, long, or irregular hours. Position may also require unanticipated overtime and holdovers to maintain minimum staffing levels from time to time.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls; may be required to operate various software applications.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and visitors, observe and report incidents, and direct others.
• Frequent contact with patients, visitors, employees, and the general public

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.