Helpdesk Tech Location Los Angeles, CA Company Tutor Perini Corporation Job Code 936 Apply Now Helpdesk Technician Job Description The IT Helpdesk Support I is the initial contact for TPC users looking for technical support. IT Helpdesk Support I provides P C , network, and telephone s upport to en d - users at regional office and job site locations by manning the help desk hotline and occasionally onsite. This position will work closely with Tutor Perini's Field Service management to support a wide-variety of hardware and software platforms , including: desktops, laptops , mobile devices, printers, peripherals , Windows 7, Active Directory, Bluebeam, MS Office and Citrix Receive r . The Field Service Technician may also be called on to support task/projects outside of their respective local area, for instance temporary support at another business unit and new job site office setup. The ideal candidate will possess excellent communication , problem solving and customer service skills. Job Responsibilities: Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions. Image new PC's and update images on currently deployed PC's utilizing the SmartDeploy platfor m . Respond quickly to quarantine and remediate PC and network virus /malware infections. Install network equipment, desktops and phone systems at remote job sites and permanent offices. Document and escalate incidents to Infrastructure group when necessary. Provision new IT equipment and desktop software. Inventory new equipment and software and perform periodic audits of deployed assets. Coordinate installation or removal of IT related equipment. Prepare and publish self-help documentation for common "how to " problems. Remotely install or remove end-user software. Manage availability, performance and scalability of client facing applications connected to the data center. Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime . Qualifications Proven mastery of Windows operating systems, including Windows 7 and 10 Strong working knowledge of Active Directory - ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended. Ability to install , upgrade and troubleshoot computers , monitors , printers, and scanner s . Ability to troubleshoot network connection issues- both wired and wireless. Understand and troubleshoot standard Microsoft software applications. Ability to set up Smart Phones and tablets (iPads) for corporate access and basic troubleshooting support. Ability to troubleshoot and clean virus or spyware infected systems . Ability to troubleshoot and clean virus or spyware infected systems. Excellent documentation and organizational skill s . Strong troubleshooting and problem solving skills. Excellent customer service skills and a genuine desire to help en d - user s , plus work well with others in a team oriented environment. Must be self-motivated and have ability to work independently. Desire to learn new technologie s . 2-5 years of experience supporting end users locally/regionally in conjunction with remote access tools Relevant Technologies: MS Office 2007 , 2010 and 2013 , including Excel, Word and PowerPoint Microsoft Outlook/Exchange Citrix Receiver Terminal Services - Thin Client Wi-Fi I VPN I Mobile Access Bomgar Remote Support Sophos Virus protection Thorough understanding of TCPIP and relevance of connectivity. Windows Remote Desktop services. Education Microsoft Certified Professional and A+ certification preferred. Cisco Certified Network Associate (CCNA) credentials is a plus. High School Diploma or equivalent required. Associate's degree and/ or work towards a Bachelor's degree in Information Technology or related field is highly desired. Bachelor's degree is preferred. We are an Equal Opportunity Employer (EOE AA M/F/Vet/Disability)