Job Description

I. General Summary

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, Expressway, and all other UC Communications, and Telephony related systems.
• Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system
• Provide POC’s and product/solution evaluations.
• Collaborate, and provide support and training to Telecom Techs and level II Engineers

Qualifications

III. Education and Experience

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
• At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
• CCNA Collaboration (Preferred).
• SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
• Fundamentals of Networking (TCP/IP, SIP, DHCP, Route / witch basics)

IV. Knowledge, Skills and Abilities

• Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
• Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
• Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams. Must be able to participate and represent the team in ongoing projects and meetings.
• Great Customer Experience skills
• Webex Calling and Webex Call Center experience is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $51.381-$62.799
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide