PATIENT ADVOCATE - (30395) Share this job as a link in your status update to LinkedIn. Facility Name Laurel Ridge Treatment Center Location SAN ANTONIO, TX 78259 US (Primary) Career Area Professional Category Behavioral Health - Support Staff, Compliance, Customer Service Job Description Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion Laurel Ridge Treatment Center is a psychiatric hospital offering a comprehensive continuum of behavioral healthcare services, including acute programs for children, adolescents and adults, and residential treatment for children and adolescents. The 250-bed, is located on 18 acres in San Antonio, Texas. Living units are located at one end of the campus. The facility includes a school building, gymnasium, recreational facility, playgrounds, swimming pool, ROPES (Reality-Oriented Physical Experiential Situation Course), library, computer lab and dining room. Laurel Ridge Treatment Center currently has a PATIENT ADVOCATE position available. POSITION PURPOSE: Provides services for Patient Advocacy, Performance Improvement and Risk Management. Management of all internal office functions. Coordinates communication and projects between the Chief Executive Officer and other Hospital Departments and clinical staff. KEY RESPONSIBILITIES: 1. Serves as Patient Advocate for the Hospital. Facilitate resolution of grievances within the guidelines of the organizations Patient Advocacy/Conflict and Grievance Resolution policy. Perform investigations and provides complete and accurate documentation in grievance log to include all contacts, demographic data, synopsis of incident, actions taken to resolve and outcome. 2. Analyzes grievance data. Through analysis, identifies and reports personnel or systems related problems. Escalates to management as appropriate. Reports aggregate data related to number and type of grievances, timeframe for resolution, number unresolved, and any other pertinent data to Performance Improvement Committee on a quarterly basis. 3. Provides education to management and staff related to LRTCs grievance policy and procedure. 4. Assists Directors of Risk Management and Performance Improvement to include data collection, maintenance of records, report completion/submission. 5. Assists with the coordination and recording of committee and task force meetings 6. Logs in incident reports and prepares weekly reports. 7. Organizes and maintains PI and Risk Management files. 8. Other duties as assigned. Job Requirements QUALIFICATIONS: SKILLS, KNOWLEDGE AND ABILITIES: Able to manage multiple task, prioritize an meet deadlines; Able to work independently; Able to maintain strict confidentiality on all information passing through department; Excellent communication skills, including customer service, investigative, problem solving and issue resolution; Proficiency computer software, including but not limited to Excel, Word, Outlook, and Access. EDUCATION: Minimum 2 years of college; Bachelors degree preferred. LICENSURE/CERTIFICATION: None EXPERIENCE: At least 1 year in direct patient care (may substitute clinical internship). PHYSICAL REQUIREMENTS: * Requires hearing and vision sufficient to perform essential functions. * Requires occasional bending, stooping and stretching. * Must have fine motor skills to perform typing and writing of reports, messages, etc. * May occasionally lift up to 25 pounds. * Requires emotional stability sufficient to handle stressful situations, including unexpected deadlines. This opportunity provides the following:

• *UHS is Challenging and rewarding work environment * Growth and development opportunities within UHS and its subsidiaries * Competitive Compensation * Excellent Medical, Dental, Vision and Prescription Drug Plan (if applicable) * 401k plan with company match (if applicable) * Generous Paid Time Off UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. PATIENT ADVOCATE4/12/2018 30395 Behavioral Health SAN ANTONIO, TX, US 78259https://uhs.hua.hrsmart.com/hr/ats/Posting/view/30395