Job Description

PATIENT EXPERIENCE REPERSENTATIVE Full Time -Day Shift-8am-4:30pm Largo, MD MUST HAVE SOLID CUSTOMER SERVICE, COMMUNICATIONS AND TIME MANAGENENT SKILLS.

At UM Capital Region Medical Center, we are about to ChangeUP everything with the opening of our new hospital in 2021! Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

We are looking for a Patient Experience Representative to join our extraordinary Team at University of Maryland Capital Region Medical Center as a number of new career pathways makes this the perfect time for you to join our team. Our affiliation with the University of Maryland Medical System (UMMS) have created new pathways and makes this the perfect time for you to join our team.

What we offer:

• Opportunity to work with a small, cohesive team of experienced professionals
• A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.
• Great Work Life Balance: You will accrue paid annual leave; we offer dependent care reimbursement, short/long term disability and an employee assistant program.
• Competitive salary
• Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement.

General Summary: 

Reporting to the Department Leadership, the Patient Experience Representative is responsible for resolving all types of patient care issues. This position ensures service excellence and customer satisfaction throughout the organization by initiating service recovery with patients and/or families (face-to-face, verbal, and written communication). This position does not include asking or answering any clinical questions, and provides information regarding hospital stay. However, a key function of this role does include expectation for escalation and referral to the appropriate healthcare provider. When appropriate and service recovery is initiated, this individual will assure that appropriate leaders are notified promptly. This position requires you to be onsite and face to face with out patients. This is not a remote position.

    Minimum Qualifications: 

Qualifications

One year of experience in Patient Relations/Patient Advocacy in a healthcare setting. 3 or more years of Patient Relations/Patient Advocacy preferred.Experience in an acute care facility or equivalent is preferred. Education: High school diploma. Bachelor’s degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position will work at multiple UMMS locations based on assignment and/or UMMS operational needs.