Call Center Technical Support Agent ASSA ABLOY Hospitality 26 reviews - Richardson, TX ASSA ABLOY Hospitality 26 reviews Read what people are saying about working here. Do you enjoy troubleshooting and helping others? Do you like explaining technical features to others? Do you like communicating via phone? If so, maybe this job as Technical Support Agent in Richardson, TX is for you! ASSA ABLOY Hospitality is part of the company ASSA ABLOY, the world's leading provider of locking solutions. ASSA ABLOY is publicly listed Swedish company traded on the Stockholm Stock Exchange. We continue to use advanced technology to offer security and peace of mind to both hospitality providers and their guests. Our goal for the future is to innovate in order to serve our clients and to fulfill the needs of the growing number of people who travel. Our purpose is not simply to lock and unlock more doors, it is to unlock the feeling of safety, security, and belonging for more people, wherever they want to go. Our market is global and service minded and so are we. ASSA ABLOY Hospitality strives to attract individuals who clarity of vision; team members who understand what they want to achieve and can match that with our company goals. We are currently recruiting for a Technical Support Agent who will provide support to end users on a variety of issues from our office in Richardson, TX. What you will be doing: * Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. * Properly enters customer information, documents and verifies customer orders, verifies billing and shipping addresses for invoicing and tracking purposes. * Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. * Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. * Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. * Escalates calls to appropriate departments and senior management as needed. * Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. * Projects a favorable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community. * Rotation of on-call phone and pager for product lines after hours and weekends. What we are looking for: * Excellent phone and interpersonal skills with customers, peers and management. * Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. * Technical aptitude to troubleshoot and analyze hardware and software issues. * Adaptable to change. * 2 to 3 years customer service experience or Technical Support experience in a fast paced environment. * 1 to 2 years Desktop Support or Networking knowledge is preferred. * High School graduate/GED with some desktop and/or technical interface experience. * Associate Degree in electronics, preferred or equivalent work experience. * Some college level course work up to a 4 year degree is desired. * Industry certification preferred. * Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. * Knowledge of Navision is a strong plus or familiarity with other ERP systems. What we offer: * Competitive compensation package. * On-going product training and in-house career development classes partnering with Collin College. * Full medical, vision, dental, life and disability benefits. * Tuition reimbursement program. * Retirement Investment plans. * Paid time off for vacation and sick time. * Opportunity to be a part of global organization. * A fun place to work and grow. Lets open the doors to the future together! Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities. Would you like to join us in opening doors of the future? ASSA ABLOY Hospitality is an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability, veteran status or any other characteristic prohibited by federal, state or local laws. About ASSA ABLOY Hospitality The global leader in hotel security technology, ASSA ABLOY Hospitality (formerly VingCard Elsafe) has products installed in over 42,000 properties worldwide, securing in excess of 7 million hotel rooms and is part of the ASSA ABLOY Group, a publicly listed company. ASSA ABLOY Hospitalitys comprehensive range of security and technology solutions comprises VingCard electronic locks, Elsafe in-room safes and Orion energy management systems, as well as advanced mobile access and integrated software solutions. ASSA ABLOY Hospitality has worldwide service and support in more than 166 countries. 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