Benefits:

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Reports to: General Manager

Purpose of the Job: Create positive memories for all who engage with Dairy Queen (DQ) and Orange Julius (OJ). Assist the General Manager (GM) in executing specific aspects of restaurant operations, including financial performance, product production, inventory, personnel management, sales, and marketing. Set high standards to foster a great work environment for the team.

Fan Service:

Ensure Fan service meets or exceeds company standards in all areas.

Establish standards for the management team and crew to effectively handle customer concerns and complaints.

Address customer complaints promptly and appropriately, converting dissatisfied customers into repeat Fans.

Understand and resolve workflow bottlenecks to enhance speed of service.

Build relationships with returning or preferred patrons.

Health and Safety Standards:

Must be ServSafe® certifiable.

Required Qualifications:

Experience:

Minimum 1-3 years of high-volume restaurant leadership experience required; previous quick-service restaurant experience preferred.

High school diploma or equivalent required.

Proven track record in managing COGS and labor effectively.

Strong knowledge of safe food handling practices; must be ServSafe® certifiable.

Skills/Competencies:

Customer Focus: Strong hospitality and customer service skills; enjoys engaging with customers.

Trainer and Coach: Ability to train and coach others on restaurant systems and customer interactions.

Management Skills: Experience in coaching employees and resolving relations issues; ability to motivate a team and foster a positive store environment.

Organization and Goal Focus: Highly organized and detail-oriented; capable of managing multiple aspects of the business in a fast-paced environment.

Technical Proficiency: Familiarity with computers and Point of Sale systems.

Flexibility and Adaptability: Willingness to follow directions and commit to DQ and OJ standards.

Integrity: Honest and trustworthy; does the right thing even when no one is watching.

Work Conditions:

Ability to perform under pressure in a high-volume restaurant, moving and responding quickly for extended periods.

Ability to work in various temperature ranges and stand for long periods.

Capability to lift up to 50 pounds and work around allergens.