Universal Agent - Call Center (CES/BVG) CaesarsEntertainment is the world's most geographically diversifiedcasino- entertainment company. Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on fourcontinents. Caesars-affiliated casino resorts operate primarily under theHarrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the LondonClubs International family of casinos. The Caesars Entertainment familys success is a result of an unblinkingfocus of building loyalty and value withguests through a unique combination of great service, excellent products,unsurpassed distribution, operational excellence and technology leadership.Caesars and its affiliates are committed to environmental sustainability andenergy conservation and recognize the importance of being a responsible stewardof the environment. Teammembers of the Caesars family of resort casinos are driven by our Mission,Vision, and Values. We take great pridein living our values Integrity, Service with Passion, Celebrating Success,Diversity, Caring Culture, and Ownership every day. Our mission We inspire grown-ups to playfuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorableexperiences, personalize rewards and delight every guest, every team memberevery time, we invite you to explore our dynamic yet unique careeropportunities. Responsibilities/Purpose The UniversalAgent will be responsible for answering all external and internal calls for allCaesars Entertainment owned properties as designated by function. Universal Agents will be courteous,customer-focused team members who will be able to provide both internal andexternal customers service and support in all facets of the reservation andguest experience. Universal agents willwork directly with customers, assisting with reservation, service requests andattend to all customer service needs during all stages of the customer's visit. _Job Functions: _ * Maintains high level of sales and service skills to meet department standards on Quality Assurance monitors, customer surveys, and other standards as determined by management. * Clearly communicates and demonstrates enthusiastic service. * Meets department punctuality, adherence and attendance guidelines. * Handles all incoming customer transactions promptly, efficiently, accurately and professionally. * Meets department punctuality, adherence and attendance guidelines. * Handles all incoming customer transactions promptly, efficiently, accurately and professionally. * Meets department appearance guidelines. * Safeguards customer confidentiality and privacy in accordance to company and department standards. * Assists with special projects and/or additional duties as directed by a Supervisor. Essential Job Requirements: Education: * High School Diploma or equivalent required Experience: * 3 years customer service or sales experience * Proficient in MS Office with an emphasis on WORD, EXCEL, and OUTLOOK * 1 Year of LMS experience required Abilities: * Must be able to type 40 wpm or more * Must be 18 years of age or older. * Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner. * Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. * Must be able to read, write, speak and understand English. * Able to sit for 2-3 hours at a time * Must be able to maintain a flexible work scheduled based on business demands. * Must be multi-task oriented. * Excellent interpersonal, communications, team building and problem solving skills are required. * Must be able to maintain a flexible work scheduled based on business demands. * Ability to perform full duties of dexterity and visual perception * Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center. DesiredSkills: * Hotel experience and/or convention industry experience preferred. * Knowledge of Windows based PC Applications * Communications skills- written and oral. * Understanding of intermediate math concepts- ability to add/subtract/multiply/and divide numbers accurately and efficiently * This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload or technical developments). Disclaimer: This is not necessarily an exhaustive list of allresponsibilities, skills, duties, requirements, efforts or working conditionsassociated with the job. While this isintended to be an accurate reflection of the current job, management reservesthe right to revise the job or to require that other or different tasks beperformed when circumstances change (e.g. emergencies, changes in personnel,workload or technical developments). Theabove statements are intended to describe the general nature and level of workbeing performed by people assigned to this classification. They are not intended to be construed as anexhaustive list of all responsibilities, duties and skills required ofpersonnel so classified. Caesars Entertainment reserves the right to make changes to thejob description whenever necessary. Asa part of Caesars Entertainments employment process, finalist candidates willbe required to complete a drug test and background check prior to an offerbeing extended. Caesars EntertainmentInc. is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, national origin, gender,age, religion, disability, sexual orientation, veteran status, or maritalstatus. Primary Location: NV-Las Vegas-Ballys Las Vegas Work Locations: Organization: Caesars Entertainment Corporation