Shift Leader Chick-fil-A | OHM Concessions LLC - Indianapolis, IN 46241 Shift Leaders Summary The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This acts as the manager on duty in the absence of the store and/or assistant manager. Store Operations: * Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments. * Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary. * Establishes effective and positive communication amongst all team members. * Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy. * Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift. * Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.

• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed. * Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards. * Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment. Service: * Is the Role Model for outstanding service and owner of the service initiative at his/her store during his/her shift. * Pro-active in solving customer problems and satisfying customers in various situations. * Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items. * Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary. * Consistently monitors, coaches and encourages team members to meet the Companys service standards. Product: * Follows all Company recipes and procedures, maintaining the highest quality and consistent product standards. * Ensures that all team members are educated on our products and services. * Tastes products on a per shift basis for quality assurance. Training & Development: * Demonstrates the ability to lead, communicate and champion OHM Principles, House Rules and Standard Operating Procedures. * Provides coaching and training on performance expectations. Qualifications: * Minimum high school diploma or equivalent. Minimum one year of hospitalityl or six months experience. Previous supervisory experience preferred. * Basic computer skills required. * Must be able to work overtime, including weekends, evenings and special events as needed. * Well-organized and detail-oriented and able to multi-task. * This position will require frequent standing and use of hands and arms. * Must be able to lift up to 40lbs and frequently bend and twist from the waist. * Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms. * Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects. * Must have excellent verbal and written English communication skills. Brand: Chick-fil-A Address: 7800 Col. H. Weir Cook Memorial Dr Indianapolis, IN

• 46241 Property Description: INDY Property Number: 3 3 hours ago - save job - original job Apply Now Please review all application instructions before applying to Chick-fil-A | OHM Concessions LLC.