Job Description

Existing restaurant and distribution center support:

• Reviews incidents for assigned restaurants in FoodLogiQ, (or selected visibility software), ensuring all information from distribution partners is accurate and complete
• Manages FoodLogiQ (or selected visibility software) regarding distribution issues, including timely responses from distribution partners, evaluation of credit requests, and recovery shipments
• Resolves product shortage issues between distributors and suppliers to ensure continuous product supply and enforces liability for shortages
• Provides restaurant support for service issues, including trash, oil recycling, linens, and CO2
• Assists with onboarding new distribution partners into the visibility software
• Updates monthly reporting based on incidents in the visibility software and participates in rotational weekend coverage

New Restaurant Support:

• Communicates key information between Raising Cane’s, suppliers, and internal customers to facilitate NROs
• Follows up on all details regarding openings and promotions to ensure key dates and targets are met for products and services
• Collaborates with purchasing and distribution partners to ensure inventory availability and maintenance at optimal levels to support on time restaurant openings
• Refines and develops improvement processes to simplify and reduce costs associated with NROs
• Maintains metrics to track efficiency of NROs
• Supports incidents and local suppliers with bread delivery, trash pickup, linens services, and waste oil pick-up
• Maintains and shares the NRO schedule with distributors and suppliers

Support Company Growth:

• Enhances personal performance by continuously developing skills in Microsoft applications, attending industry events, visiting suppliers and partners, and testing and supporting the implementation of new software applications
• Supports the development, testing, and implementation of existing and new products, enabling effective collaboration between Supply Chain, Operations, Research & Design, and Marketing teams to ensure the highest quality of products to customers and crew
• Provides operational support as needed during times of severe weather and crisis recovery
• Supports ad hoc requests within the Supply Chain team

Qualifications

• Bachelor’s degree in an applicable field or broad restaurant operations – this is an entry level position that is intended to grow and develop the individual within Raising Cane’s
• Ability to make decisions with less than complete information to ensure projects are completed on time and meet target deadlines
• Ability to conduct analytics that balance costs, timelines, and practical considerations to make the best decisions
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Ability to work effectively and efficiently both independently and collaboratively
• Must maintain confidential information
• Microsoft proficient: Outlook, Excel, PowerPoint and Word
• Ability to work in a high growth and pace environment which will require responding to issues after hours and on the weekends
• Position may require up to 5% travel
• Able to work out of the Dallas Restaurant Support Office located in Plano, TX, full time

Additional Information

All your information will be kept confidential according to EEO guidelines.

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