Job Description

As the Engineering Coordinator , you will directly report to the Director of Engineering Department and support the Engineering teams by overseeing work orders in HotSOS, by receiving, reviewing, and prioritizing work orders based on business needs ensuring that tasks are appropriately scheduled and assigned to the relevant engineering maintenance personnel. You will collaborate with departments and team leads to clarify details, allocate resources, and align timelines with operational and guest experience goals. Additionally, you will prepare reports on work order metrics to support leadership decision-making, monitor Medallia for insights, and assist team members with work order system troubleshooting and support.

This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

As an Engineering Coordinator, you will:

• Professionally interact with vendors, contractors, and resort departments to facilitate project coordination and resolve issues.
• Establish and maintain strong relationships with peers, external vendors, contractors, and ensuring compliance and effective partnership.
• Receive, review, and prioritize work orders based on business needs ensuring that tasks are appropriately scheduled and assigned to the relevant engineering maintenance personnel.
• Coordinate with departments and team leads to clarify work order details, required resources, and timelines, ensuring all work requests align with operational needs and guest experience goals.
• Prepare regular reports on work order completion rates, response times, and backlog status for department leadership.
• Monitors and reviews Medallia for issues and opportunities.
• Support team members on using the work order system, answering questions and troubleshooting any system-related issues.
• Communicate professionally through radios, phones, emails, and verbal communications.
• Perform custodial and maintenance duties, as needed.
• Must have the ability to recognize and report potential hazards in the property.
• Ability to communicate and interpret guest needs by positively interacting towards resolutions.
• Must comply with all CFI policies and procedures.
• Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior always
• Other duties as assigned by resort operations leadership.

Qualifications

• Proficiency in work order management systems (e.g., HotSOS ), Medallia, Microsoft Office Suite.
• Excellent English communication skills, both written and verbal, to ensure clear, concise coordination across departments.
• Intermediate proficiency with Microsoft Office applications; focused on word and excel.
• Strong organizational, and verbal communication skills with the ability to interact with all levels of team members in an attentive and service-oriented manner.
• Ability to handle mathematical calculations related to payroll and purchase orders.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have valid Driver’s license from the State where job is located.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.