Job Description

Supports resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders. This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

As an Engineering Technician I, you will:

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
• Provide general support by performing basic tasks such as painting, caulking, and wall repairs.
• Perform basic plumbing diagnostics on toilets, bathtubs, Jacuzzis, showers, faucets, and sinks, including unclogging.
• Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools.
• Install and/or replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices.
• Diagnose appliances, replace minor components, and assist with complete replacements as needed.
• Actively participate in procurement and inventory processes to ensure materials and tools are available on-site.
• Operate resort operations devices and software effectively (HotSOS and other applicable systems).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as required by resort management.
• Safely use hand tools, power tools, and battery-powered tools needed for the job.
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
• Follow safety guidelines and practices.
• Recognize and identify potential safety hazards on the property.
• Communicate and interpret guest needs through positive interactions toward resolution.
• Adhere to all CFI/Westgate Resorts policies and procedures.
• Always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• High school diploma required.
• Up to 1 year of experience in Engineering/Maintenance/Trades operations within a resort or commercial environment.
• Must communicate effectively with immediate supervisors and resort leadership.
• Written and verbal communication in English is expected.
• Must be detail-oriented with effective communication and interpersonal skills.
• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.
• Must have and maintain a valid driver’s license.
• Regularly, the team member must lift, move, push, or pull up to 50+ pounds.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.