Job Description
The Event Registration Manager innovates and elevates the internal attendee experience through advanced registration processes and technology while acting as a critical bridge between communications and travel teams to ensure a seamless event experience. This role is responsible for setting up, managing, and monitoring registration platforms, developing attendee apps, handling communications, and supporting overall event logistics to create a seamless experience. Key responsibilities include building registration sites, developing and managing event attendee apps, coordinating with internal teams, and ensuring efficient check-in processes to contribute to impactful and engaging events.
Your Impact and Responsibilities:
- Oversees event registration processes from start to finish, including setup, customization, and maintenance of registration platforms and attendee apps
- Develops, customizes, and manages event-specific attendee apps to enhance the attendee experience, enabling features such as agendas, session information, personalized schedules, networking tools, and real-time updates
- Manages attendee lists, ensuring accurate and up-to-date information, and addresses registration-related inquiries and troubleshooting needs
- Maintains a strong understanding of the Cane’s corporate hierarchy and structure
- Acts as a liaison between the communications and travel teams to ensure cohesive messaging regarding attendee registration, travel logistics, and event details
- Maintains consistent communication with attendees through both email and app notifications to provide essential event information and updates, ensuring a smooth and informed registration process
- Designs and leads the onsite registration and check-in processes, coordinating with event staff and leveraging app-based check-in options to streamline attendee access and engagement
- Tracks registration metrics, app usage data, and attendee feedback, preparing reports and data insights to refine future registration and app development strategies
- Partners with external vendors and cross-functional teams to coordinate logistical details related to registration, app development, check-in technology, and attendee needs
- Ensures registration, app data, and attendee information comply with privacy policies and are securely stored.
- Assists with broader event planning activities as needed, including budget tracking, venue coordination, general event execution tasks, print design and production support, and team collaboration
- Conducts post-event evaluations, gathering feedback on registration and app functionality to improve future processes and attendee engagement