Event Registration Manager

Raising Cane's

Event Registration Manager

Plano, TX
Full Time
Paid
  • Responsibilities

    Job Description

    The Event Registration Manager innovates and elevates the internal attendee experience through advanced registration processes and technology while acting as a critical bridge between communications and travel teams to ensure a seamless event experience. This role is responsible for setting up, managing, and monitoring registration platforms, developing attendee apps, handling communications, and supporting overall event logistics to create a seamless experience. Key responsibilities include building registration sites, developing and managing event attendee apps, coordinating with internal teams, and ensuring efficient check-in processes to contribute to impactful and engaging events.

    Your Impact and Responsibilities:

    • Oversees event registration processes from start to finish, including setup, customization, and maintenance of registration platforms and attendee apps
    • Develops, customizes, and manages event-specific attendee apps to enhance the attendee experience, enabling features such as agendas, session information, personalized schedules, networking tools, and real-time updates
    • Manages attendee lists, ensuring accurate and up-to-date information, and addresses registration-related inquiries and troubleshooting needs
    • Maintains a strong understanding of the Cane’s corporate hierarchy and structure
    • Acts as a liaison between the communications and travel teams to ensure cohesive messaging regarding attendee registration, travel logistics, and event details
    • Maintains consistent communication with attendees through both email and app notifications to provide essential event information and updates, ensuring a smooth and informed registration process
    • Designs and leads the onsite registration and check-in processes, coordinating with event staff and leveraging app-based check-in options to streamline attendee access and engagement
    • Tracks registration metrics, app usage data, and attendee feedback, preparing reports and data insights to refine future registration and app development strategies
    • Partners with external vendors and cross-functional teams to coordinate logistical details related to registration, app development, check-in technology, and attendee needs
    • Ensures registration, app data, and attendee information comply with privacy policies and are securely stored.
    • Assists with broader event planning activities as needed, including budget tracking, venue coordination, general event execution tasks, print design and production support, and team collaboration
    • Conducts post-event evaluations, gathering feedback on registration and app functionality to improve future processes and attendee engagement
  • Qualifications

    Qualifications

    • 5+ years of experience in event registration management, attendee app development, or a similar role, with a strong background in corporate event planning
    • Proficiency with CVENT registration and event management software and Attendee Hub App required
    • Highly organized, detail-oriented, and data-driven, with the ability to manage multiple priorities and adapt to evolving event requirements
    • Strong interpersonal and communication skills, with a proactive approach to problem-solving and attendee support
    • Advanced Microsoft Excel required
    • Familiarity with Adobe Creative Suite (InDesign, Illustrator, Acrobat, and Photoshop) is a plus
    • Experience with various communication and collaboration tools (e.g., Zoom, Teams, SharePoint) and the ability to quickly learn new systems
    • Flexibility to work non-standard hours as required in our Plano, TX office and travel domestically and internationally for event support
    • Bachelor’s degree in hospitality management, marketing, business development, or a related field
    • Additional training or certifications in event management, attendee app development, or registration management are preferred

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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  • Industry
    Hospitality