Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As a Front Desk Agent, you will provide:

Warm Welcome: You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.

Guest Registration and Services: Efficiently handle the check-in and check-out procedures, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience.As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.

Financial Expertise: Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.

Problem-Solving: A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs. This is done with a proactive and empathetic approach, enhancing the overall guest experience.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• High school diploma or general education degree (GED) or six months to a year related experience and/or training; or equivalent combination of education and experience.
• Must be to lift to 15lbs.
• Must be able to stand for long periods of time.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.

Additional Information

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.