Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will provide:
Warm Welcome: You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.
Guest Registration and Services: Efficiently handle the check-in and check-out procedures, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience.As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.
Financial Expertise: Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.
Problem-Solving: A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs. This is done with a proactive and empathetic approach, enhancing the overall guest experience.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
Qualifications:
Excellent written and verbal communication skills
Must be detail-oriented
A knack for problem solving
Positive and team-oriented
Passion for guest service
Excellent interpersonal skills
Highly organized, results-oriented, work well under pressure
Must be able to work flexible schedules including weekends and holidays
Previous Front Office experience preferred
College/University degree in related discipline an asset
Knowledge of Property Manager systems (Opera) an asset
Additional Information
All your information will be kept confidential according to EEO guidelines.