Front of the House Manager

Grove Bay Hospitality Group

Front of the House Manager

Miami Beach, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Tuition assistance

    Vision insurance

    Join the team at Stiltsville Fish Bar, a coastal-inspired dining destination in Miami Beach. We’re seeking a Front of the House Supervisor to lead and support our team in delivering outstanding guest experiences.

    Reports to:

    Restaurant Management Team

    Responsibilities:

    Advancing the Grove Bay Mission Statement and Core Values

    Delivering exceptional hospitality to all guests

    Upholding all core Standard Operating Procedures

    Coaching in the moment of hourly team members

    Training and development of new team members

    Handling any guest issues that arise in a respectful manner

    Following all opening and closing procedures

    Cash handling following Grove Bay SOP

    Ability to expedite in adherence with the Grove Bay SOP

    Strong understanding of all operational systems – Toast, OpenTable, R365

    Maintaining cleanliness and sanitation of the restaurant – ensure restaurant is showroom ready at all times

    Must work a minimum of six hours during Supervisor shift

    Qualifications:

    Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department

    Must have worked within venue or other Grove Bay restaurant for minimum of 4 months

    Prior supervisor experience

    Multiple language abilities a plus, fluency in English required

    Skills & Knowledge:

    Strong attention to detail and focus on process excellence

    Ability to learn and bring "out of the box" ideas to the team

    Genuine enthusiasm and aptitude for serving people

    Excellent verbal and written communication skills

    Must possess strong communication and listening skills

    Demonstrates strong problem-solving skills through ability to diagnose and implement solutions

    Ability to set and meet deadlines

    Successful completion of Grove Bay's training program, including all EdApp training content

    Certifications:

    Food and Alcohol Safety training (ServSafe)

    Physical Demands:

    Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time

    Ability to sit for extended periods of time

    Ability to make repeating movements of the arms, hands, and wrists

    Ability to express or exchange ideas verbally and perceive sound by ear

    Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders

    Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds

    Ability to turn or twist body parts in a circular motion

    Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

    Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.

  • Industry
    Hospitality