Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

We are seeking a highly organized and detail-oriented FOH supervisor to join our team!

The ideal candidate will have excellent communication skills, strong computer literacy, and the ability to multitask effectively. As an FOH Supervisor, you will provide support to various departments within the organization and assist with day-to-day administrative tasks.

Reports to:

Restaurant Management Team

This is not a managerial position

Responsibilities:

Advancing the Grove Bay Mission Statement and Core Values

Delivering exceptional hospitality to all guests

Upholding all core Standard Operating Procedures

Coaching hourly team members in the moment

Training and developing new team members

Handling guest issues in a respectful manner

Following opening and closing procedures

Cash handling following Grove Bay SOP

Ability to expedite in adherence with the Grove Bay SOP

Strong understanding of operational systems – Toast, OpenTable, R365

Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times

Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars

Preparing and editing documents, including correspondence, reports, and presentations

Assisting with data entry and record-keeping

Coordinating and scheduling meetings and appointments

Conducting research and gathering information as needed

Maintaining office supplies and inventory

Providing support to other team members as necessary

Providing supervisor support for all locations

Skills & Knowledge:

Strong attention to detail and focus on process excellence

Ability to learn and bring innovative ideas to the team

Genuine enthusiasm and aptitude for serving people

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to set and meet deadlines

Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

Food and Alcohol Safety training (ServSafe)

Physical Demands:

Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods

Ability to sit for extended periods

Ability to make repeating movements of the arms, hands, and wrists

Ability to express or exchange ideas verbally and perceive sound by ear

Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds

Ability to turn or twist body parts in a circular motion

Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment

Qualifications:

Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department

Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months

Prior supervisor experience

Multiple language abilities a plus; fluency in English required

High school diploma or equivalent required; associate's degree preferred

Proven experience as a supervisor, administrative assistant, or in a similar role

Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite

Strong organizational skills with the ability to prioritize tasks effectively

Excellent written and verbal communication skills

Attention to detail and accuracy in work

Ability to handle confidential information with discretion

Previous experience in supervising, order entry, data entry, or proofreading is a plus

Note: This is a non-exempt role, and this position will be eligible for overtime pay in accordance with applicable labor laws.

Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.