Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Black and White Coffee team is seeking winning personalities to join the team in the RDU Airport!!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to:

Restaurant Management Team

Responsibilities:

Advancing the Grove Bay Mission Statement and Core Values

Delivering exceptional hospitality to all guests

Upholding all core Standard Operating Procedures

Coaching in the moment of hourly team members

Training and development of new team members

Handling any guest issues that arise in a respectful manner

Following all opening and closing procedures

Cash handling following Grove Bay SOP

Ability to expedite in adherence with the Grove Bay SOP

Strong understanding of all operational systems – Toast, OpenTable, R365

Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times

Must work a minimum of six hours during the Supervisor shift

Qualifications:

Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department

Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior

Supervisor experience

Multiple language abilities a plus; fluency in English is required

Skills & Knowledge:

Strong attention to detail and focus on process excellence

Ability to learn and bring "out of the box" ideas to the team

Genuine enthusiasm and aptitude for serving people

Excellent verbal and written communication skills

Must possess strong communication and listening skills

Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions

Ability to set and meet deadlines

Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

Food and Alcohol Safety training (ServSafe)

Physical Demands:

Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time

Ability to sit for extended periods of time

Ability to make repeating movements of the arms, hands, and wrists

Ability to express or exchange ideas verbally and perceive sound by ear

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds

Ability to turn or twist body parts in a circular motion

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay Concessions is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.