Posting Title: Flight Coordinator Req ID: 7158 State/Territory: US - Michigan (MI) # of openings: 1 City: Romulus Description Flight Coordinator Discover the Difference You Can Make at Gate Gourmet Gate Gourmet, a gategroup company, is the worlds largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe. We are currently looking for a flight Coordinator to join our operations team based in Detroit, Michigan. Reporting to Operations Manager, Flight Coordinator will be responsible for reviewing and dispatching international departures for certain international airline accounts. Essential Duties and Responsibilities: * Reviews and checks to ensure the right menus will be boarded on each flight. * Counts and reviews the meal count to ensure accuracy with final dispatch counts. * Ensures all support items and equipment is packed according to airline specification for each flight. * Reviews and ensures all customer requirements are followed and maintained at the highest level. * Ensures compliance with Quality Assurance, HACCP, documented airline requirements, and company procedures related to assigned flights. * Participates in flight deliveries to the ramp to assist cabin crew for flights as assigned, ensuring all items boarded per specification. This position is the last link between the company and the customer. * Provides feedback to Unit management on any problems related to the flight. * Completes associated IFBL as assigned. * Acts as a direct support and liaison with airline account management team. Education: * Associates degree or degree from a 4 year university or college preferred. * High School Diploma or GED required. Work Experience: * Minimum of 1 year experience in customer service or a related field. * Minimum of 2 years of food production or preparation experience required. * Minimum of 1 year quality assurance or quality control experience preferred. * Experience working in the airline catering of food service industry highly preferred. Job Skills:

• Strong customer service skills, dedication to excellence, and strong work ethic. * Strong organizational, analytical, and communication skills required. * Excellent time management and attention to detail skills required. * Strong problem solving skills and ability to handle multiple tasks. * Proficiency with MS Excel, Word, Outlook, and PowerPoint Communication Skills: * Excellent written and oral communication skills. * Ability to communicate well with both internal and external customers. * Ability to read, write, and speak English required; bi-lingual Spanish preferred. Certificates, Licenses and Registrations: * Valid Driver License required * ServSafe Certified preferred * Ability to obtain Customs Seal for Port Authority Airport Identification Card. Travel: * None Environmental Requirements: * Employee will be required to work extended periods of time in chilled work environment and external weather conditions. * Regularly stands, walks, bends, lifts, and moves frequently during shift * There may be physical discomfort due to temperature and noise on the AOA and aircraft
• Ability to lift, push, pull or maneuver 15-25 lbs. Demonstrated Competencies to be Successful in the Position: * Thinking - Information search and analysis, problem resolution skills * Engaging - understanding others, team leadership, developing people * Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively * Achieving - delivering business results under pressure, championing performance improvement, customer focus The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting. Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . #ggi# For best results, apply using Chrome or Firefox as your Internet browser.