Hotel Front Desk Agent

Seva Hospitality

Hotel Front Desk Agent

Florence, KY +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    FRONT DESK GENERAL JOB DESCRIPTION:

    • Aggressive negotiating skills and creative selling abilities to close on business.
    • Ensures a high level of customer satisfaction.
    • Answering Phones.
    • Making, Changing, Assisting w/ Reservations.
    • Looking Up Directions on the Internet.
    • Promoting Rewards Program.
    • Creative Thinking.
    • Assisting Sales.
    • Creating Good Customer Relations.
    • Problem Solving.
    • Filling In Others Shifts As Needed.
  • Qualifications

    Qualifications

    FRONT DESK GENERAL JOB REQUIREMENTS:

    • Exceptional Customer Service Skills.
    • Strong communication skills, written and verbal.
    • Strong organizational skills.
    • Must be self-motivated and results-oriented.
    • Be comfortable working independently.
    • Excellent time management skills.
    • Able to have a flexible time schedule.
    • Opera PMS Experience a Plus / Not Required.
    • Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
    • Basic Computer Skills.
    • Knowledge of Emailing a Plus / Not Required.
    • Energetic / Capable of Multi-Tasking.
    • Good with Following Up/Following Through.
    • Have Own Transportation / Be on Time.
    • Good Problem-Solving Skills.

    This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

    Additional Information

    WHAT WE CAN OFFER YOU:

    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Vision insurance
    • Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts

    Schedule:

    • 8 hour shift
    • On call
    • Rotating weekends
  • Industry
    Hospitality
  • Locations
    Florence, KY • Troy, OH