Help Desk Specialist 1900 Colonel Sanders Lane Louisville, KY 40213 Description: Provide first level phone and chat support to KFC restaurant managers. Support will include but not limited to all hardware and software that is used in over 4000 KFC restaurants. The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Help Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis. * Analyze and resolve hardware, software and operational issues within our service level agreements * Maintain a basic understanding of KFC operational procedures * Log all incidents into an Incident Management System with clear, concise language * Work in an efficient/fast-paced environment to meet or exceed team and individual service targets * Achieve an on target or above rating on quality, service, and productivity metrics * Follow proper escalation path when necessary to resolve issues * Work a flexible schedule that may include days, night, weekends, and holidays to meet support and staffing needs -Requirements: * Education/Certifications Some college preferred * Experience oMinimum 1-2 years of customer service experience oBeginning organizational, oral/written communication, and problem solving skills oBeginning understanding of computer concepts (PC Fundamentals/Operating Systems) oSpanish fluency is desired oBasic understanding of restaurant operations is desired Additional Info: Keep in mind, this is just basic information. Youll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!