Human Resources Team Member Concierge Loews Hotels 167 reviews - Miami, FL Loews Hotels 167 reviews Read what people are saying about working here. A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. The Human Resources Team Member Concierge is responsible for planning, preparing, coordinating and executing all Employee Relations events and activities. Additionally, supporting Team Members and Human Resources team in all areas, including but not limited to Recruiting, Training, Compliance, and Benefits. Essential Functions and Responsibilities * Promote and update staff on Employee Related activities/information including but not limited to: Bulletin Boards, Flyers, Monthly Calendars, Monthly Birthday List, Anniversary List, Birthday Cards, TMTV, Team Member of the Month luncheon, Manager Welcome cards, posters and newsletters. Ensure updates are on a regular basis and fun! * Promote, execute, and track Loews Family Tradition activities in accordance with the Loews standard * Coordinate all employee related social events: All, but not limited to: Team Member of the Month, Annual Holiday Celebrations, Appreciation Week, Monthly theme days in SoBe Social Café, and Employee Related Company Promotions. * Assist with the development and implementation of employee programs, including but not limited to Team Member Travel Program, Witty Program, Star Card Program, and Tuition Reimbursement * Develop and coordinate team member enhancement classes, all but not limited to, finance classes, language classes and naturalization process classes * Participate in and promote employee involvement in Good Neighbor projects * Respond to general Team Member inquiries and defer to leadership, as appropriate * Research, communicate, and promote all local happenings * Facilitate New Hire Orientation program for all new team members * Monitor/review exit interviews with terminated team members * Assist the director in charting trends and developing solutions or changes as needed * Assist Human Resources Staff in all areas, including but not limited to Recruitment, Training, Employee Relations, and Benefits * Assist in auditing (spot-check) departmental practices to ensure compliance with company standards * Address Team member payroll disputes, as appropriate * Greets applicants, Team Members, and Managers * Processes invoice as needed * Work alongside local high school tourism programs (AHOT, Groundhog Day) * Track and submits necessary paperwork related to team member recognitions * Ensure the monthly inventory of all recognition items (Gift cards, movie tickets, Star Cards, WITTY cards, safety matters cards, etc.) * Responsible for the maintenance of employee relations cost within budgetary guidelines * Support and assist team members during a time of bereavement (beyond this day book, signed bereavement card, paid time off request) * Develop and execute 3 to 5 new employee relations activities * Regular attendance in conformance with standards * May be required to work varying schedules to reflect business needs * Required to attend all training sessions and meetings * Ability to perform "Physical Requirements" as explained below Supportive Functions and Responsibilities * Answer Human Resources phone lines * Assists with the coordination of Team Member benefit enrollment * Notifies appropriate individuals fully and completely of all problems and unusual matters of significance * Is polite, friendly, and helpful to guests, management, and employees * Attends appropriate hotel meetings and training sessions * Promotes and applies teamwork skills at all times * Executes emergency standards in accordance with hotel standards * Complies with safety regulations, policies, and rules * Remains current with hotel information and changes * Maintains cleanliness and excellent condition of equipment and work area * Other duties as assigned Qualifications * Excellent communication skills - oral and written, organization, and guest relations skills * Ability to make prudent decisions * Excellent customer service skills * Outstanding presentation skills, outstanding creativity * Proficient in Windows and Microsoft Office * Able to work a flexible schedule, including weekends and holidays * Thorough knowledge of hotel operations Experience: * Minimum 2 years administrative office experience Loews Hotels - 4 hours ago - save job - original job Apply Now Apply On Company Site Save this job