Workforce Management Specialist (Mandalay Bay) MGM Resorts International 1,154 reviews - Las Vegas, NV As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process. text The Workforce Management Specialist is responsible for all daily operations of the Workforce Management department including but not limited to answering phones, processing call outs, answering employee requests regarding time off and schedules, and calling employees to cover shifts. Specialists will also correspond and coordinate with leadership from various other departments on daily operations. All duties are to be performed in accordance with department and property policies, practices, and procedures. Make and receive calls to resolve employee inquiries and ensure daily staffing operations are fulfilled to the standards as set out by the Director/Manager and expectations of the business unit. Adjust daily staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements. Ensuring timely posting of daily schedules and reporting to the standards as set out by the Director/Manager and expectations of the business unit. Deliver best practice scheduling, rotation design and reporting to maintain consistency among business units. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Work with business units to determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary. Ensure ethical and equity issues are identified and managed in the daily operations and scheduling processes. Develop duty sheets and other daily reporting as required by the business. In particular they will be responsible for developing the allocation sheets for each of the business units. Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the automated system to support daily operations. Perform all other job related duties as requested. Required: At least 1 year of previous experience with scheduling, data analysis or related. Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High School diploma or equivalent. Working knowledge of Microsoft Office applications. Ability to effectively communicate in English, in both written and oral forms. Preferred: Bachelors Degree in a related field. Previous experience working in an office environment. Previous experience working in a similar resort setting. 7 hours ago - save job - original job Apply On Company Site Other jobs you may like Workforce Management Specialist (ARIA) MGM Resorts International - Las Vegas, NV 7 hours ago Workforce Management Analyst Geotab USA - Las Vegas, NV 11 days ago Easily apply Workforce Management Clerk (PT) (Circus Circu... MGM Resorts International - Las Vegas, NV 3 days ago Workforce Management Intraday (Corporate) MGM Resorts International - Las Vegas, NV 2 days ago Workforce Management Time Editor (ARIA) MGM Resorts International - Las Vegas, NV 21 days ago * Workforce Management Specialist jobs in Las Vegas, NV * Jobs at MGM Resorts International in Las Vegas, NV * Workforce Management Specialist salaries in Las Vegas, NV MGM Resorts International MGM Resorts International 1,154 reviews MGM Resorts International (NYSE: MGM) is an S&P 500® global entertainment company with national and international locations featuring... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume