HR Shared Services Specialist (Corporate) Corporate Office - 840 Grier Dr/en-US/MGMCareers/job/Corporate-Office---840-Grier-Dr/HR-Shared-Services-Specialist--Corporate-_98988/apply As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process. text This rolenbsp;serves as first point of contact for employee, for assistance/ information.nbsp; Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HRSSC policiesnbsp;and procedures thisnbsp;function works closely with the property HR team, employees and management.nbsp; This position also supports the department in the administration of other work assigned to HR Shared Services Specialist. The HR Service Specialist performs all duties in alignment with MGM Resorts Internationals Mission, Vision, Values, and in support of a culture of employee communication andnbsp;engagement.nbsp;nbsp; * Professionally and accurately responds to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes.nbsp; This will include telephone, chat, e-mail and drop-in face-to-face interactions. * Opens cases for every inquiry. * Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures. * Escalates complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date. * Interfaces with internal and external resources to furnish or obtain needed information to close cases not escalated. * Refers employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate. * Submits fulfillment requests. * Discerns opportunities to improve knowledge base / Tier I processes. * Maintains high degree of confidentiality. * Performs all other job related duties as requested. Required:nbsp; * At least 1 year of experience in Human Resources and/or related field. * Ability to work under pressure while meeting deadlines, withstand prolonged standing or walking, manual dexterity and mobility to use computer, access all business entities and attend to company business within Las Vegas. * Ability to work in a fast-paced and stressful environment; maintain physical stamina and a proper mental attitude to deal effectively with management, employees and outside contacts. * In-depth, Generalist understanding of HR practices and the business acumen. * Must have experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices. * Must possess strong communication skills to build sustainable working relationships throughout the organization. * Must possess a proactive relationship style to deal with all issues that may be sensitive in nature. * Strong problem solving, and organizational skills. * Excellent customer service skills. * Have interpersonal skills to deal effectively with all business contacts. * Professional appearance and demeanor. * Work varied shifts, including weekends and holidays. * High school diploma or equivalent. * Able to effectively communicate in English, in both written and oral forms. Preferred: * Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry. * General experience in human resources. * Previous experience working in a similar resort setting. Posted 4 Days AgoFull time98988 MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. With 62,000 employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. Were proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations. While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience.nbsp; We welcome you to join us. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please click the following link: http://www.mgmresortscareers.com/careers/contact-us.aspx We are an Equal Opportunity Employer.nbsp; We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.nbsp; For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresortscareers.com/.