Assistant Butler - Mansion (MGM Grand) Location: Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The primary responsibilities of a Mansion Assistant Butler are to assist the Butler department with food pick up, dish removal, inventory control, and replenishment of supplies. All duties are to be performed in accordance with departmental and Mansion/ MGM Grand policies, practices and procedures. * Retrieves dishes from rooms as directed by supervisor and properly delivers soiled dishes to dish room for cleaning. * Ensures bus tubs are kept level and not filled to overflowing with glassware and dishware. * Ensures their work area is kept clean and free of any potential hazards or trash. * Replenishes the Butler work area to ensure all supplies are available to quickly serve our guests. * Ability to listen and understand customer. * Anticipate customer needs. * Ability to get positive results in adverse situations. * Ability to maintain excellent guest service. * Basic knowledge of food and beverage products, brands, and pricing. * Ability to work around strong odors, smoke, dusts, or pollen. * Perform all other job related duties as requested. Required: * Minimum age of 21 years. * At least 2 years of experience in a major resort property with proven superb customer services skills as a Butler, Personal Valet, Food Server, Food Runner, or Busser. * Excellent customer service skills. * Have interpersonal skills to deal effectively with all business contacts. * Professional appearance and demeanor. * Work varied shifts including weekends and holidays. * High school diploma or equivalent. * Able to effectively communicate in English, in both written and oral forms. Preferred: * Experience in a Five Star or Luxury Resort environment. * Basic Butler Training and Wine Knowledge training. * Knowledgeable and proficient in all aspects of F&B and personal valet services. * Five Star or Luxury Resort employment with Food & Beverage Services experience a plus, including bartending and knowledge of wine service. * Second language skills (Chinese dialect Mandarin & Cantonese, Japanese, Korean, European and/or Middle Eastern languages helpful). * Basic computer skills. * Previous experience working in a similar resort setting. *This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.