•Ensures that the customer receives a superior product or service. Listens attentively and responds effectively to customer complaints. •Understands team dynamics and skilled at building team spirit. Motivates team members to work together to achieve goals. •Successfully manages teams. Excellent people management skills including delegation, giving feedback, promoting teamwork, and performance management. •Develops thorough, realistic plans that support organizational objectives. Effectively allocates resources and time. •Pursues work with insatiable energy and drive. Ability to work and think quickly while on your feet for extended periods of time. •Delivers superior customer service. •Knowledge of the service, handling and legal ramifications of alcohol service. •Capable of facilitating discussion between individuals with differing perspectives. •Experience confronting performance issues as well as giving rewards and recognition. •Makes effective decisions by analyzing information and considering priorities. •Capable of profit and loss responsibility through setting financial goals and managing budgets. •Capable of staffing and maintaining a team of people.