Job Description

Serves as primary contact to guests and team members upon arrival in outlet and on phone. Specifically responsible for the following detailed duties.

Duties

• Present menu to guests and respond to menu item inquiries professionally and accurately.
• Take guest food orders in person, via telephone, and follow department guidelines.
• Deliver guest orders following department guidelines.
• Confirm and complete daily reservation lists.
• Assist other positions in the department for support and assistance.
• Accept approved forms of payment adhering to accounting standards, credit cards, vouchers, and in-house charges.
• Greet all guests within visible areas.
• Select requested food items from serving/kitchen or storage areas and assemble items for guest pickup.
• Apply suggestive selling techniques to provide helpful guest service and maximize sales.
• Record information pertaining to services rendered.
• Arrange restaurant reservations for guests following department guidelines.
• Comply with department standard operating procedures, including service standards, cash/check handling, menu interpretation, safety and security, stocking, and requisitioning.
• Adhere to government and company safety, security, and sanitation requirements.
• Follow discount/complimentary guest check procedures.
• Participate in the company’s monthly Goals & Measurements Program.
• Provide excellent service to owners and guests.
• Perform POS system responsibilities per guidelines.
• Respond to guest inquiries and complaints professionally and urgently.
• Maintain accurate department records.
• Follow guest walk-out department procedures.
• Comprehend daily features/specials and memorize regular food menus and beverage lists.
• Apply menu knowledge to successful suggestion selling techniques.
• Complete opening, running, and closing duties as assigned.
• Conform to department training standards.
• Forward vendor supply invoices/package item detail slips to the supervisor in a timely manner.
• Comply with department vehicle and key security procedures.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.