Job Description

WHO WE'RE LOOKING FOR:

The Client Success Agent position is focused on providing exceptional phone support for National Debt Relief’s clientele who are enrolled in our debt settlement program. The role consists of answering general inquiries from clients, addressing any problems or concerns they may have, and anticipating our client’s needs as they progress through our program to ensure successful completion. A typical day consists of making and answering inbound and outbound calls, satisfying online requests for information, and maintaining a positive rapport with our client base to ensure they receive the best possible client experience with National Debt Relief. THIS POSITION HAS AN EXPECTED START DATE OF MARCH 8TH, 2021.

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Utilize Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
• Resolve customer inquiries/complaints with limited escalation to team leaders
• Document client discussions clearly and concisely
• Review and obtain settlement approvals from clients
• If required, escalate and direct clients to managers, team leads, and other departments as needed
• Exemplify the NDR’s core values on every call: A_lways put the client first, communicate with transparency, listen with compassion, show commitment in every interaction, accomplish more through collaboration, be accountable for every client’s success_

REQUIRED SKILLS AND EXPERIENCE:

• Previous experience on a customer service-based team, including a strong working knowledge of client service processes with a focus on providing a positive client experience
• Excellent interpersonal communication skills, both verbal and written
• Strong critical thinking and problem-solving abilities
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
• Computer proficiency in Microsoft Office is a plus
• The employee is expected to be punctual and ready to report to work on a consistent basis
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

WHAT WE OFFER:

A team-first, work hard play hard culture, full of rewards and recognition for our employees. We are dedicated to our employees’ success and growth.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 10 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• Discounted Gym Membership
• Citi Bike Annual Membership Discounts
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

ABOUT NATIONAL DEBT RELIEF:

National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we’re all about helping our customers through a tough financial time in their lives with education and individual customer service.

We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

NATIONAL DEBT RELIEF IS A CERTIFIED GREAT PLACE TO WORK®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law

For information about our Employee Privacy Policy, please see here.

#ZR

#ZR

Company Description

National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We are made up of energetic, smart, and compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly, we’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements for thousands of creditor and collections accounts. We provide our clients with both our expertise and our proven results. This means helping consumers in their time of hardship to get out of debt with the least possible cost. It can also mean conducting financial consultations, educating the consumer, and recommending the appropriate solution. Our core services offer debt settlement as an alternative to bankruptcy, credit counseling, and debt consolidation. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.