Job Description

The primary function for the OPC (Off Premises Contact) agent to engage potential customers to attend a 90-minute virtual timeshare sales presentation.

Duties

Key Responsibilities:

• Receive Inbound calls from potential customers and engage to book them to attend a 90-minute virtual sales presentation.
• Start conversations to generate interest in timeshare presentations.
• Explain the benefits of attending a timeshare presentation, such as free gifts, discounted vacation packages, or incentives.

Qualify Leads:

• Screen potential clients to ensure they meet specific qualification criteria (e.g., income level, age, marital status) before inviting them to a presentation.
• Ask questions to assess a prospect’s interest in vacationing, travel preferences, and openness to timeshare ownership.

Provide Information:

• Answer questions regarding the timeshare program, vacation options, and the presentation process.
• Provide details about promotional offers, incentives, and any gift packages available for attending a presentation.

Book Appointments:

• Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
• Maintain a tracking log of documents entered (e.g. customer ID).
• Complete daily minimum document entry requirements for department.
• Schedule appointments for potential clients to attend timeshare presentations.
• Ensure all necessary details (e.g., date, time, location) are communicated clearly.
• Maintain an accurate log of leads and appointment times.

Incentivize Attendance:

• Manifest the invites using SAM’s system by entering all contact information and package details per each guest invite.
• Provide and explain the rewards (e.g., free accommodations, gift cards, vacation vouchers) clients will receive for attending the presentation.
• Ensure that all promotional material and incentives align with company policies.

Meet Sales Targets:

• Meet or exceed lead generation and booking quotas as set by management.
• Strive to increase the number of qualified prospects attending timeshare presentations.

Maintain Professionalism:

• Represent the company in a professional and courteous manner at all times.
• Handle objections and rejections with a positive attitude and persistence.

Collaborate with Sales Team:

• Communicate regularly with the timeshare sales team to ensure they are well-informed about upcoming presentations and the clients who will be attending.
• Provide feedback on lead quality and presentation attendance rates.

Qualifications

Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.