Job Description

Job Purpose:

• The Property Assistant plays a key role in supporting the management of commercial real estate properties. This position is responsible for assisting with daily operations, tenant relations, lease administration, tenant events, and property maintenance. A customer service-oriented approach is essential, ensuring a positive experience for tenants and a well-maintained property.

Key Responsibilities:

• Tenant Relations & Customer Service:
  • Provide exceptional tenant service, responding to inquiries and requests in a timely and professional manner.
  • Generate and assign work orders to vendors or maintenance staff, following up to ensure prompt resolution.
  • Plan and execute tenant events with the goal of fostering community within the property and tenants.
  • Maintain 24-hour emergency coverage to address urgent property issues.
• Property Operations & Maintenance:
  • Ensure all areas of the property, including suites, conference rooms, front desk, and common areas, are well-maintained and presented professionally.
  • Monitor operational systems, escalating issues to management or vendors as necessary.
  • Coordinate property maintenance, repairs, and inspections with third-party vendors.
  • Develop strong relationships with building asset management and engineering teams to ensure compliance with building regulations.
• Financial & Lease Administration:
  • Process monthly invoices accurately and ensure all billable charges are captured.
  • Oversee collections to minimize outstanding payments and bad debt, working closely with the Property Management team on accounts receivable issues.
  • Approve vendor invoices, ensuring timely payment and correct coding, and rebill tenants when applicable.
  • Assist with financial reporting and liaise with the accounting department to meet monthly reporting deadlines.
  • Obtain vendor quotes for required building work in compliance with company standards.
• Marketing & Leasing Support:
  • Maintain a strong understanding of the company's property portfolio, available spaces, and related marketing initiatives.
  • Assist with suite customization requirements and tenant improvements as needed.
  • Support leasing efforts by coordinating with brokers and providing property information to prospective tenants.
• Administrative & Compliance Responsibilities:
  • Ensure adherence to company policies and procedures while adapting to new initiatives.
  • Review and approve purchase orders and invoices within the accounts payable system.
  • Maintain accurate and organized property records, including leases, contracts, and compliance documentation.
  • Additional responsibilities as required.

Qualifications

• Qualifications & Skills:
  • Education: Bachelor's degree in real estate, business administration, or a related field (preferred).
  • Experience: 2- 3+ years of experience in property management, hospitality, or a related field.
  • Technical Skills: Proficiency in property management software and Microsoft Office Suite.
• Core Competencies:
  • High standard of customer service excellence.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work efficiently under pressure.
  • Flexibility to work outside core hours as needed.
• Working Environment:
  • Position Type: Full-time, non-exempt.
  • Core Hours: Monday – Friday, 8:15 AM – 5:15 PM (in-office role).
  • Location: King Street Station, 1800 Diagonal Road, Suite 600, Alexandria, VA 22314.
  • Physical Requirements: Ability to lift and move up to 50 pounds as needed.
  • Additional Hours: May be required for tenant move-ins/move-outs, events, and emergencies.

Additional Information

• Compensation & Benefits:
  • Salary Range: $24.04 - $26.44 per hour + benefits + annual bonus (based on performance and company profitability).
  • Benefits Package: Includes 401(k) with company match, healthcare benefits, and professional development opportunities.

At Carr Workplaces, we value our team members and their professional success. Join us and be part of a company that prioritizes hospitality, innovation, and collaboration.

For more details on benefits, visit: carrworkplaces.com/benefits.