Job Description

As an Resort Facilities Technician 2 , you will support resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders. To perform this job successfully, you must be able to carry out each essential function satisfactorily and possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

Essential Responsibilities

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
• Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed.
• Diagnose, replace, and repair minor electrical components such as receptacles and ballasts.
• Troubleshoot and repair appliances and household fixtures.
• Understand HVAC systems and perform basic preventive maintenance and diagnostics.
• Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking.
• Repair or replace tiles, grout, vinyl, and carpet as required.
• Work with pools, spas, and water features, including chemical balancing and cleaning tasks.
• Participate actively in procurement and inventory processes to ensure materials and tools are available for work.
• Operate resort operations devices and software effectively (HotSOS and other applicable systems).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as required by resort management.
• Safely use hand tools, power tools, and battery-powered tools required for the job.
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
• Follow safety guidelines and practices.
• Recognize and identify potential safety hazards on the property.
• Communicate and interpret guest needs through positive interactions toward resolution.
• Adhere to all CFI/Westgate Resorts policies and procedures.
• Always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• High school diploma required.
• 1 to 3 years of experience in Engineering/Maintenance operations within a resort or commercial environment.
• Written and verbal communication in English is expected.
• Must have and maintain a valid driver’s license.
• CPO (Certified Pool Operator) license as required by the resort.
• Must be detail-oriented and communicate effectively with supervisors and resort leadership.
• Ability to adapt to various tasks, perform effectively under pressure and meet deadlines consistently.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.