Job Description

Duties

• Maintains current and accurate standard operating procedural manuals to include service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Train supervisory staff to follow up and maintain standards.
• Responsible for staff training programs and sales incentive programs which support increasing sales, achievement of budgeted check averages and increase profits.
• Conduct formal performance evaluations of all Restaurant staff.
• Responsible for providing excellent service to owners and guests alike.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Discipline individual staff in accordance to company guidelines.
• Authorize discounted/complimentary Guest Relation checks within department guidelines.
• Responsible for New Hire staff selection, interviewing, orientation and department training. All to be conducted within company/department guidelines.
• Develop and implement outlets on-going staff training programs.
• Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations.
• Prepare weekly revenue forecasts and staff work schedules within established "staffing guidelines".
• Control "front of house" operating expenses in accordance with weekly sales per budget
• Operate outlets within budgeted guidelines.
• Participate in company monthly Goals & Measurements Program.
• Maintains each outlets par stock per department procedure.
• Administers liquor/beverage requisitions per department procedure.
• Ensures adherence to beverage controls per company and department policies.

Qualifications

• A minimum of 1 year experience in a similar role.
• In-depth knowledge of restaurant best practices.
• Excellent communication and organizational skills.
• Aptitude for multi-tasking.
• Must be able to work cooperatively and efficiently in a team.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• High school diploma or general education degree (GED); or a minimum of 1 years’ experience in a similar role with in-depth knowledge of restaurant best practices and cooking methods.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.