Job Description

The Retail Associate will assist customers and ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories. It is the Retail Associate’s responsibility to provide exceptional customer service and make a life-long customer, not just a sale.

Job Posting Deadline
Applications for this position will be accepted until October 1, 2024 for the Winter 24-25 Season.

Essential Job Functions

• Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections
• Greets customers promptly and determines needs quickly
• Possesses detailed knowledge of product benefits and features
• Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
• Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
• Keeps clientele informed by notifying them of sales and future merchandise of potential interest
• Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
• Obtains merchandise requested by customer or receives merchandise selected by customer and wraps or bags merchandise for customers
• Counts and balances tills
• Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room and cleans shelves, counters, fixtures or tables and helps with opening and closing cleaning duties
• Collaborates with other team members to keep the sales floor area clean and organized at all times
• Stocks shelves, counters, fixtures or tables with merchandise
• Assists in maintaining the back stock room
• Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
• Other duties and responsibilities as assigned

Qualifications

• Knowledge of United States currency required
• Computer proficiency required
• Written and speaking fluency in English required
• High School diploma or equivalent preferred, but not required
• Previous customer service or retail sales experience preferred, but not required
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
• For Alpine stores:
• Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
• Boot fitting experience a plus
• For D&E stores:
• Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred

Additional Information

Supervision Given and Received

Supervision given: This position has no supervisory responsibilities.

Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks