Benefits:

Employee discounts

Free uniforms

Training & development

Opportunity for advancement

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Reports to: General Manager

Purpose of the Job:

Opportunity for advancement to Assistant Manager. We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Set high standards to foster a great work environment for the team. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Fan Service:

Ensure Fan service meets or exceeds company standards in all areas.

Establish standards for the management team and crew to effectively handle customer concerns and complaints.

Address customer complaints promptly and appropriately, converting dissatisfied customers into repeat Fans.

Understand and resolve workflow bottlenecks to enhance speed of service.

Build relationships with returning or preferred patrons.

Health and Safety Standards:

Must be ServSafe® certifiable.

Required Qualifications and Experience:

Minimum 6+ months of high volume quick service restaurant experience required

High School diploma or equivalent

Must be capable of supervising specific areas of the business in a fast-paced environment

Strong knowledge and application of safe food handling practices

Must be ServSafe® certifiable/ willing to get certified

Highly organized and detail oriented

Work well under pressure packed situations while maintaining a great attitude

Comfortable standing for entire shift and able to lift 50 pounds

Exhibit good manners, proper personal hygiene, and promptness

Have fun and maintain a positive attitude at all times!

Skills/Competencies:

Customer Focus: Strong hospitality and customer service skills; enjoys engaging with customers.

Trainer and Coach: Ability to train and coach others on restaurant systems and customer interactions.

Management Skills: Experience in coaching employees and resolving relations issues; ability to motivate a team and foster a positive store environment.

Organization and Goal Focus: Highly organized and detail-oriented; capable of managing multiple aspects of the business in a fast-paced environment.

Technical Proficiency: Familiarity with computers and Point of Sale systems.

Flexibility and Adaptability: Willingness to follow directions and commit to DQ and OJ standards.

Integrity: Honest and trustworthy; does the right thing even when no one is watching.

Work Conditions:

Ability to perform under pressure in a high-volume restaurant, moving and responding quickly for extended periods.

Ability to work in various temperature ranges and stand for long periods.

Capability to lift up to 50 pounds and work around allergens.