JOB PURPOSE:

Contributes to KFC of Polly’s success by assisting the management team to oversee operations during scheduled shifts. This position models and acts in accordance with KFC of Polly’s guiding principles. The Shift Supervisor will Communicate service knowledge and standards while “Making the Connection” with our Guests and Team Members. Most of all, display superb Teamwork skills to set a positive work environment through our Core Values.

JOB ACCOUNTABILITIES:

Acts with integrity, honesty and knowledge that promote the culture, values and mission of KFC of Polly’s.

Maintain calm demeanour during periods of high volume to keep store operating to standard and set a positive example for the shift team.

Anticipates guest and store needs by continually evaluating environment and guests for cues.

Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to General Manager on team member performance.

Create positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members to support improvement and ensure operational excellence.

Contribute to positive team environment through development of rapport with team members and is able to recognize issues or changes in morale and performance and communicates matters with managers.

Deliver KFC of Polly’s Brand service by acting with a “People Always First” attitude and connecting with the guests. Discovers and responds to guest needs.

Support management to execute store operations during scheduled shifts. Organize opening and closing duties as assigned.

Follow KFC of Polly’s operational policies and procedures, including those for safety and security to ensure safety of team members during each scheduled shift.

Uphold and adhere to cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members. Responsibilities include: Verifying safe at start and end of shift, making change, balancing cashier drawers, and handling bank deposits until official shift change occurs.

Serves to help oversee maintenance of food inventory, supply levels, ordering and receiving as needed.

Provide quality products consistently for all guests by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products and store.

Utilize existing organizational tools in collaboration with managers to find new, creative, and effective methods of team member recognition.

Ensure compliance with operational standards, company policies, federal/state/local regulations and laws.

Responsible to comply with all CA wage and hour laws including, Polly’s meal and rest policy.

Required to work varied hours; May be needed to work daily dinner rush, closing shifts, weekends and/or holidays.

SKILLS AND EXPERIENCE REQUIRED:

1 -3 years related experience and/or training preferred

Basic working knowledge of store operations and guest relations

Must have basic computer fundamentals (POS, Microsoft Office)

Should have food preparation skills as they relate to restaurant business

Must be up to date on food safety and health codes