Job Description

Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager.

Applications for this position will be considered until Tuesday, April 1, 2025.

Essential Job Functions / Key Responsibilities

• Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone
• Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service
• Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure
• Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs
• Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary
• Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes
• Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training
• Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference
• Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations
• Share feedback with management regarding products and procedures to enhance the guest experience
• Other duties as assigned

Qualifications

**Education & Experience Requirements **

• High School Diploma or equivalent required; college degree preferred
• Minimum of one year of professional experience required; resort experience preferred
• At least one year of experience using a Point-of-Sale (POS) system preferred

**Knowledge, Skills & Abilities **

• Strong communication and comprehension skills in English required
• Knowledge of Spanish or Portuguese preferred
• Strong cash-handling skills and ability to accurately process transactions
• Accuracy in processing payments, issuing tickets, and maintaining records
• Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
• Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
• Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
• Ability to troubleshoot ticketing or access issues while maintaining company policies

Additional Information

Work Environment and Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster