This position will be posted from January 15, 2025 to January 22, 2025 by 4:00 pm.

This position is only open to DRPA IUOE Local 542 Employees only

Must be able to pass Toll Collector test.

Please check your spam or clutter for any emails regarding this selection process.

Position Purpose

Collects toll at the facilities of the Authority and is responsible for Authority funds and accountability of such funds.

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Essential Duties and Responsibilities

1. Collects tolls and is accountable for correct financial transactions.
2. Promotes good job relationships and extends courtesy to DRPA patrons under all circumstances
3. Reports toll violations and unusual situations and malfunctions of equipment to the Plaza Supervisor and cooperates with DRPA Public Safety as required.
4. Responsible for complying with DRPA Polices, Rules and Regulations.
5. Collects toll accurately, efficiently and courteously while maintaining good public relations at all times.
6. Makes change and issues receipts to motorists.
7. Separates scrip, coin and bills into proper denominations for deposit
8. Answers questions and gives directions to patrons in a courteous and efficient manner.
9. Maintains neatness in attire and maintenance of items issued.
10. Reports any abnormalities to Plaza Supervisor or DRPA Public Safety.
11. May be assigned to one of the three toll shifts.
12. May be required to work at other bridge facilities.
13. May be required to work overtime.
14. Assists Plaza Supervisor as needed.
15. Performs other related duties as required and assigned.

Skills/Knowledge/Abilities

1. Individual must be able to manage difficult customer situations and respond promptly to customer needs. The maintenance of confidentiality is essential.
2. The individual must be able to read, understand written and verbal instructions, speak and write clearly in order to communicate effectively.
3. The individual must display openness to others views, must be able to balance team and individual responsibilities. Must contribute to building a positive team spirit by supporting everyone’s efforts to succeed.
4. The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and diverse workforce. The individual must treat everyone with respect, work with integrity and uphold and support organizational values and goals.
5. The individual must follow all organizational policies and procedures.
6. The individual must be able to prioritize and plan work activities using time efficiently. He or she must react well under pressure and accept responsibilities for his/her own actions. The individual must respond to management direction.
7. The individual must demonstrate accuracy and thoroughness, apply feedback to improve performance and monitor his or her own work to ensure quality. Individual should always be willing to generate suggestions to improve individual and departmental performance.
8. The individual must be punctual at all times. Must complete tasks correctly and on time.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Required:

• 12 Years General Education or GED.
• Must pass written examination which requires proficiency in basic math, written and verbal skills.
• Must pass required physical examination.
• Must pass criminal history background and Human Resource Services reference checks.

Desired:

• Experience in handling money.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit 5%. The employee is required to stand and walk 90% and lift, climb, bend 5%. The employee must occasionally lift, hold, and carry objects up to 30 + pounds. Have normal day and night time vision, corrected or uncorrected. Have normal hearing, corrected or uncorrected. Must be able to perform all position functions. Must be able to physically operate all job related equipment for the position functions. The employee must maintain a neat and clean appearance. Must be willing to work in all weather and environmental conditions.

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Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. The employee must be organized, work well under pressure, and be able to prioritize assignments appropriately.
2. The employee must communicate well with the public, and remain poised under pressure.
3. The employee must understand the importance of discretion and adhering to deadlines.

Please check your spam or clutter for any emails regarding this selection process.

EEO/AA/DVM

Required Skills

Required Experience

• Strong mechanical aptitude and troubleshooting skills
• Proficiency in repairing and maintaining industrial machinery and equipment
• Ability to read and interpret mechanical drawings and schematics
• Familiarity with pneumatic, hydraulic, and electrical systems
• Welding and fabrication skills
• Knowledge of preventive maintenance procedures and practices
• Ability to use a variety of hand and power tools safely and effectively
• Strong problem-solving abilities
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Commitment to workplace safety and adherence to safety regulations
• Basic computer skills for maintenance documentation and reporting