A career in gaming? At M Resort we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

• Resolve and make recommendations on resolving customer challenges and issues

• Be able to complete performance management and recognition duties including on-going customer service and technical training for hourly staff

• Serves as the lead customer service contact for members at the leisure services, including answering questions, welcoming and other member communications

• Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed

• Be able to maintain all policies and procedures including making recommendations and implementing approved policies and procedures for pool operations staff

• Monitors accuracy of the Cabana inventory, daily sales and revenue goals and be able to make recommended changes

• Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities

• Aids in creating weekly schedules for the lifeguard staff. Posts lifeguards to areas of duty, adds or shifts lifeguards to ensure proper coverage of the pool facility.

• Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor.

• Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.

• Conduct one on one meetings with pool operations team members

• Act as a back up to Pool Manager when required

• Updates / monitors daily payroll, ensuring all associates are punching in/out correctly

• Complete daily Pool Operations reports.

• Attend meetings and complete tasks / projects assigned by management

EXPERIENCE - 2 years of Pool Operations desired with some supervisor experience required

EDUCATION - College degree – degree in relevant field preferred

SKILLS

• Superior customer skills required. Familiar with FORBES 4 Star Standards.

• Must be able to train and implement FORBES Service standards

• Results oriented with an emphasis on both individual and team accountability.

• Must be able to get along well with co-workers and work as a team and motivate

• Must be able to work a flexible schedule including nights, weekends, specials events and holidays as necessary.

• Professional appearance and demeanor required.

• Strong interpersonal skills and excellent communication skills are required.

• Excellent management and leadership skills required

• Proficiency in Microsoft Word, Office 2007, Outlook, and Excel is required

CERTIFICATE / LICENSE - Lifeguard, CPR, First Aid Certification, Clark County Health Card, Alcohol Awareness Card, Gaming Registration

Don’t just work. Work Happy.

A career in gaming? At M Resort we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!