Job Description

General Summary Of Duties:

What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do.

Be in the middle of the casino events and promotions, parties, giveaways and much more. Provide WOW Rewards members - our most loyal guests - with information, reservations or whatever else they desire. These are the WOW ambassadors.

The WOW Rewards Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.

Qualifications

Role and Responsibilities: (Includes but is not limited to the following)

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.
2. Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments).
3. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
4. Provides information on all aspects of Westgate Las Vegas’s services and facilities.
5. Responsible for explaining the benefits and issuance of the WOW Rewards card. Greeter of all bus line run and charter groups.

• Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.

• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.

• Ability to communicate effectively with customers and all levels of employees.

• Ability to observe and direct actions of subordinates.

• Ability to effectively and efficiently move around all work areas.

• Performance Requirements: (Knowledge, skills and abilities)

Seeking a dynamic, energetic, extroverted, and highly organized candidate with a background in customer service; casino industry experience preferred. Experience with Microsoft Office and casino software systems preferred.

Experience Requirements:

• Public relations skills required
• Public speaking skills required
• Strong written and communication skills
• Strong time management skills
• Understanding of casino player management system
• Education Requirements:

High School Diploma