Job Description

The team member will handle the process for the General Correspondence area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Educates owners and team members on how to best utilize the product.
• Services internal and external requests within the company guidelines, utilizing the customer relations management software system (CSD).
• Assist owners with account inquiries.
• Creates and mails/faxes all requested correspondence.
• Creates letters as required for special requests.
• Researches complaints to check validity and determines if any compensation should be awarded and the value for the compensation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma – preferred.
• Customer service experience – One year preferred.
• Typing 20 WPM.
• Good communication skills
• Organized, knowledgeable, patient, able to handle multiple tasks at a time, work under pressure, firm but courteous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties on this job, the employee is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; crouch, kneel, or stoop; talk and hear. Could involve lifting up to 15 pounds. Specific vision abilities required by this job include close vision

Additional Information

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

WESTGATE RESORTS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.