Job Description

DO YOU WANT TO HELP CREATE MEMORIES? DO YOU WANT TO MAKE UP TO $22/HR.? DO YOU WANT TO WORK FOR A COMPANY RATED ONE OF “AMERICA’S BEST PLACES TO WORK” BY FORBES?

HOW ABOUT DOING ALL OF THIS FROM YOUR COMFORT OF YOUR OWN HOME?

If you answered “YES” to these questions – then Westgate Resorts and the OWNER RESERVATIONS AGENT position is the place for YOU! Westgate Resorts and our award winning properties across the nation are looking to grow our Owner Reservations department – and we need YOU! Helping our Owners create lasting vacation memories, while making great money and working FROM HOME are just some of the great perks and incentives by joining the Westgate Family.

This position is part of our virtual call center. And as an OWNER RESERVATIONS AGENT you will be the first stop for our Owners on their way to vacation! You will have fun booking and answering questions for our Owners about all of our amazing Westgate properties! You will love working for the Owners Leadership Team, they are committed to YOUR success, YOUR growth and YOU as a team member.

Don’t worry if you don’t have call center experience! But if you have the personality, the drive and willingness to succeed the amazing Westgate Resorts Training Team will make sure you are set up for success!

This is a remote position, but it is required that you live in the Orlando/Central Florida area to be considered for this opportunity.

WHAT IS AN OWNER RESERVATIONS SPECIALIST?

The _OWNER RESERVATIONS SPECIALIST _is part of the Owner Reservations Department and must be a motivated specialist who is customer service oriented, has the ability to think quickly, and can provide the timeshare sales staff with the highest quality of potential clients.

DUTIES

• Responsible for incoming and outgoing phone calls
• Educate owners on timeshare usage rights and status of their accounts.
• Reserving owner usage right for all Westgate Resorts
• Processing Owner external exchange requests
• Educate on benefits and sell Vacation Guard Travel Protection
• Book, cancel and modify owner reservations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of keyboard shortcuts.
• Ability to trouble-shoot & fix minor computer problems independently.
• Able to multi-task. Ability to utilize multiple computer programs at one time.
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
• Bilingual in Spanish is preferred, not required!

EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and co-workers. Bilingual (English/Spanish) a plus.

Additional Information

PAY: $16.00/hour (+ $.50 for language differential)

• Commission opportunities
• Shift differential (10% Monday-Friday after 5pm, 15% Saturday & Sunday)

TRAINING SCHEDULE - ALL PAID TRAINING!

• VIRTUAL - Monday-Friday 9:00AM-5:00PM (Weeks 1-4)
• IN OFFICE - Monday-Friday 9:00AM-5:00PM (Weeks 4-6)

POST-TRAINING AVAILABLE SHIFTS: (REMOTE)

• Monday-Friday 10:00AM-6:30PM
• Saturday-Sunday 9:00AM-5:30PM

BOTH WEEKEND DAYS AND HOLIDAYS ARE REQUIRED

All your information will be kept confidential according to EEO guidelines.

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.