Job Description

Our Name Change Department is responsible for handling our owners’ requests to transfer title, make name changes, clear title for deceased owners as well as assist in filing insurance claims for owners with mortgage protection coverage. As a Agent Title Specialist, you will partner with our owners as well as internal customer service departments and external entities to handle title issues.  The person in this role will be responsible for receiving calls from owners and handling the title requests generated from these phone calls as well as performing daily clerical tasks pertaining to correspondence. The person that would be a fit for this role must possess good communication skills, good phone skills, as well as the ability to multitask in a fast-paced environment.

RESPONSIBILITIES

• Spend up to 6 hours daily on the phone (receiving and returning calls).
• Initiate correspondence to owners based on their requests (requests received from phone calls, emails or mailed correspondence).
• Review incoming correspondence and make appropriate decisions and responses.
• Data entry in our Account Inquiry system to update Names/Addresses and product contract documents.
• Provide excellent customer service to our owners.

Qualifications

• Proven 3 (+) years’ work experience in the customer service field, specifically phone customer service.
• Solid ability to multitask as the workload determines as well as provides attention to detail.
• Hands on experience in a fast-paced work environment that has a variety of duties.
• Excellent communication and interpersonal skills
• Good decision-making skills
• A pro-active mindset
• Working knowledge of Microsoft Office programs.
• Must be bilingual in both Spanish and Portuguese

Additional Information

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

WESTGATE RESORTS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.