Job Description

Westgate Resorts is now hiring a HOA Outreach Representative for a full-time, remote (work-from-home) position. *Please note that you may be asked to come into the office on some days.

Duties

• Possess a strong customer focus with the ability to have detailed conversations
• Bring owner accounts to a status so they can begin traveling
• Be 100% phone-based
• Work in a metrics-driven environment
• Be able to work the following schedule:
• Monday – Friday 8 a.m. – 7 p.m. - Saturday & Sunday 9 a.m. – 5 p.m.

Qualifications

• 6 to 12 months of collections/sales experience
• 6 to 12 months call center experience
• Timeshare knowledge and experience preferred
• Banking and/or mortgage experience preferred
• Ability to read, write and speak English fluently (Spanish is a plus)
• Excellent verbal and written communication skills
• Possess a high level of emotional intelligence (i.e., able to relate to customers and show them empathy)
• Attendance and Punctuality.

Additional Information

Why Work with Us

As a Timeshare Collections Representative at Westgate, you’ll be a part of a not-so-traditional call center. We've been able to bring our office culture to life in a virtual space. More work-life balance means more productivity and fun! Expect cash competitions to keep you incentivized and on track to reach department and personal goals, in-person meet-ups, catered and potluck gatherings, as well as new ways to interact and motivate all of our Team Members every day!

We’re more connected and engaged than ever before. We don't like to brag, but we think we’re an awesome team to be a part of. We love bringing in new people and welcoming them with open arms into the Westgate family. Apply today! Let us help you grow your career.

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision.

Westgate Team Member Benefits

As a Westgate Resorts Team Member, you’ll get the opportunity to become a World of Westgate (WOW) loyalty member, which entitles you to tons of benefits and perks, like discounts on hotel rooms for you and your family and friends, waived resort fees, FREE access to Westgate Resorts water parks and so much more! Download the Westgate Resorts mobile app to learn more!

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.