Job Description

THIS IS A REMOTE POSITION AFTER TRAINING, BUT IT IS REQUIRED THAT YOU LIVE IN THE ORLANDO/CENTRAL FLORIDA AREA TO BE CONSIDERED FOR THIS OPPORTUNITY.

Do you want to help create memories? Do you want to make up to $27/hr? Do you want to work for a company rated one of “America’s Best Places to Work” by Forbes?

HOW ABOUT DOING ALL OF THIS FROM YOUR COMFORT OF YOUR OWN HOME?

If you answered “YES” to these questions – then Westgate Resorts and the VACATION BOOKING AGENT position is the place for YOU! Westgate Resorts and our award-winning properties across the nation are looking to grow our Rental Reservations department – and we need YOU! Helping our guests create lasting vacation memories, while making great money and working FROM HOME are just some of the great perks and incentives by joining the Westgate Family.

This position is part of our virtual call center. And unlike other call centers, the VACATION BOOKING AGENT your only taking INBOUND phone calls! That’s right, no call lists, cold calls or outbound! You will love working for the Rentals Leadership Team, they are committed to YOUR success, YOUR growth and YOU as a team member.

Don’t worry if you don’t have call center experience! But if you have the personality, the drive and willingness to succeed the amazing Westgate Resorts Training Team will make sure you are set up for success. 

WHAT IS A VACATION BOOKING AGENT?

The Vacation Booking Agent is part of the Rental Reservations Department and must be a motivated specialist who is sales-oriented, has the ability to think quickly, and can provide the timeshare sales staff with the highest quality of potential clients.

 DUTIES

• Responsible for incoming and outgoing phone calls
• Sales skill with the ability to determine needs.
• Answering questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations.
• Booking reservations
• Familiarity and efficiency with computer systems, knowledge of seasonal rates and awareness of black-out dates.
• Confirming/Canceling reservations
• Problem resolution - Ability to solve problems without hesitation.

ADDITIONAL INFORMATION

• PAY: $16.00/hour (+ $.50 for language differential)
• +Commission opportunities
• +Shift differential (10% Monday - Friday after 5pm, 15% Saturday & Sunday)

TRAINING SCHEDULE: ALL PAID TRAINING!

• Monday - Friday 9:00AM - 5:30PM (Weeks 1 - 4)
• Nesting - Monday - Friday 9:30AM - 6:00PM (Weeks 5 - 6)

*BOTH WEEKEND DAYS ARE REQUIRED.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Knowledge of keyboard shortcuts.
• Ability to trouble-shoot & fix minor computer problems independently.
• Able to multi-task. Ability to utilize multiple computer programs at one time.
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
• Bilingual in Spanish is preferred, not required!

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

Ability to operate a P/C, facsimile, telephone, calculator, and other related office equipment. Ability to sit at a desk and/or stand for extended periods of time. Ability to visually review handwritten and computer-generated documents, as well as view a P/C screen. Ability to make and receive telephone calls.

Additional Information

WHY WESTGATE?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

WESTGATE RESORTS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.