Job Description

General Summary Of Duties:

The Workforce Scheduling Manager is responsible to creating and publishing work schedules, processing leave requests and managing timekeeping records for all departments in Hotel Operations.

Role and Responsibilities: (Includes but is not limited to the following)

• Collaborates with leadership on identifying opportunities to further optimize our workforce.
• Communicates and works with team members, department management, Team Member Services, Payroll and Accounting.
• Audits daily timekeeping and payroll reports and processes paperwork if needed.
• Processes all aspects of payroll for the Hotel Operations departments, providing a high-level attention to detail.
• Oversees and manages schedule processes and conducts all relevant internal audits.
• Develops and maintains effective communication to achieve improved productivity.
• Ensures compliance with union contract rules as it pertains to scheduling by seniority.
• Ensures compliance with company standards for FTE management and balances budget with performance and service levels.
• Assists with monitoring approved FTE levels for cost controls on a regular basis.
• Ensures team members paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Assist and manage daily schedules to ensure proper staffing levels are met.
• Maintain a good attendance record.
• Manage data in property management system for efficiencies.
• Performs any other related duties as required or assigned.

Qualifications

Performance Requirements: ( Knowledge, skills and abilities)

• Adequate professional experience of working within scheduling or information area.

• Excellent analytical skills, as a scheduling manager will be required to analyze information from a variety of sources which can be illustrated through the use of text, graphics, charts, and spreadsheet presentation of information in a concise and comprehensive manner.

• Ability to effectively work within a team with the ability to manage workload effectively.

• Excellent and strong negotiation and persuasion skills, to facilitate schedule management in line with service needs.

• Sound communication skills, both written and verbal.

• Adequate computer knowledge, including the use of spreadsheets and databases.

• Organization and self-management skills to manage and lead a project accurately and effectively.

• Ability to utilize information in order to foster the acceptance of change or development, and the ability to influence other regions to accept new practices.

• Ability to work with other department heads to create an interactive communication system that promotes openness and minimizes workplace conflicts.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions.

• Must have working knowledge of union contracts, Culinary and Teamsters.

• Ability to write procedural manuals, reports and correspondence.

• Ability to calculate figures and processing skills.

• Knowledge of (LMS) property management system is a distinct advantage.

• Communicate and training for managers and team members.

Additional Information

Experience Requirements

• Must have at least 5 years of management (department head level)
• Experience in the areas of Housekeeping, EVS, Front Desk, Bell Desk, Valet parking and other Hotel Operations departments is preferred.
• Must have a verifiable track record of successful business efficiencies and guest service record.

Education Requirements

• Minimum High School education and college degree preferred.

Desirables:

• Ability to speak Spanish preferred.